IT Operations Manager, Aechelon Technology

$109-158k

+ Company performance-based profit sharing

Windows

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in South San Francisco, CA

Flight simulation software for pilots

Be an early applicant

Flight simulation software for pilots

101-200 employees

B2BManufacturingRoboticsComputer VisionMachine LearningAerospace

Be an early applicant

$109-158k

+ Company performance-based profit sharing

Windows

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in South San Francisco, CA

101-200 employees

B2BManufacturingRoboticsComputer VisionMachine LearningAerospace

Company mission

To create high fidelity, geo-specific representations of the real world - striving to ensure safety, national security, readiness and mission rehearsal success.

Job

Company

Role

Who you are

7+ years in IT operations or systems administration, with 3+ years in a leadership role
Strong background in Windows OS, workstation management, and MDM solutions (Intune, SCCM, MDT)
Experience with patch management, endpoint security, and imaging tools (WDS, MDT)
Excellent vendor management and negotiation skills
Strong leadership and communication skills, with a service-oriented mindset
Experience with ITIL or similar frameworks a plus
SUPERVISORY REQUIREMENTS: None
Bachelor’s Degree or a minimum 7 years’ experience in a related field

What the job involves

The IT Operations Manager leads the day-to-day operations of the company’s IT environment, ensuring reliable and efficient support for employees, devices, and core infrastructure services
This role emphasizes service delivery, process efficiency, and keeping the business running smoothly
The manager is responsible for guiding the IT Operations team, managing workload distribution, and driving continuous improvement in end-user experience
Lead and mentor the IT Operations team (Helpdesk, IT Admins, Office IT support)
Oversee daily IT support operations, ensuring SLAs are met for ticket response and resolution
Manage workstation lifecycle: imaging, deployments, upgrades, vulnerability patching, and baseline configuration
Coordinate onboarding, offboarding, and department transfers with HR and department heads
Maintain asset management, license tracking, and vendor relationships for IT hardware/software
Ensure operational monitoring of workstation security, Microsoft Defender, Intune, and Intel vPro
Manage patching and update cycles for workstations and endpoint devices
Partner with Enterprise Systems to escalate complex server/network/security issues
Develop and enforce IT operational procedures, standards, and knowledge base documentation
Oversee daily backup operations by monitoring scheduled jobs, troubleshooting failures, performing restores, and escalating systemic issues to Enterprise Systems to ensure business data is consistently protected
Drive automation initiatives to improve IT support efficiency (scripting for patching, ticket triage, and user workflows)
Track metrics and reporting for ticket volumes, resolution times, and system availability

Our take

Aechelon Technology specializes in creating high-quality image and data generation products for flight simulations. Its solutions help train pilots, particularly for military applications, by providing realistic, geo-specific visual environments. These environments are used in simulators to improve training, mission rehearsal, and decision-making during critical operations.

Its products include high-resolution, multi-channel image generators and large-scale databases that support various simulator needs. By integrating machine learning and computer vision, Aechelon ensures exceptional image clarity and system performance, crucial for accurate training and safety.

The company has secured significant funding which positions it well for continued growth, with plans to expand operations and improve products. With a strong track record and increasing demand for its services, Aechelon has the chance to lead the market in immersive training solutions for defence and other sectors.

Freddie

Company Specialist at Welcome to the Jungle

Company

Company benefits

Company performance-based profit sharing
401k
100% employer paid health benefits

Company HQ

Showplace Square, San Francisco, CA

Leadership

Javier Castellar

(Founder & CSO)

Prior to co-founding Aechelon Technology in 1998, they worked at Silicon Graphics for over 7 years as a Systems Engineer/VR Innovator and Member of the Technical Staff.

Nacho Sanz-Pastor

(CEO & President)

Has been CEO and President of the company since joining in 2006.

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