Enterprise Customer Success Manager, GoodTime.io
$95-115k
AI for a more human hiring experience
Job no longer available
AI for a more human hiring experience
21-100 employees
Job no longer available
$95-115k
21-100 employees
Company mission
To create a future where every minute counts.
Role
Who you are
- Minimum of 3+ year’s experience as a Customer Success Manager at a B2B SaaS company and have worked with demanding enterprise-size accounts
- Master multitasker and can juggle multiple accounts simultaneously with outstanding attention to detail
- Influence product, success, support, and sales teams to get things done
- Enjoy working in a fast-paced environment and have strong project management and communication skills
- Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
- Articulate the value proposition of a technology platform to meet client needs
- Comfortable collaborating with both technical and business teams
Desirable
- Previous start-up experience strongly preferred
What the job involves
- As an Enterprise Customer Success Manager at GoodTime, you will help change the way companies run their current recruiting operations. Your role will be instrumental in shaping our account management and customer success processes
- Own the health and success of your customers from go-live through to renewal and expansion
- Proactively engage your clients at the right times to demonstrate value and identify opportunities for growth and advocacy
- Build strong executive level relationships; must have a proven record of building strong relationships with executive and C-suite level for executive buy-in
- Use data insights to track client health, and forecast and mitigate risk of churn
- Partner with sales counterparts to ensure renewal and expansion opportunities are planned, forecasted and actioned efficiently
- Customer Onboarding/Product Adoption to successfully onboard new customers and drive early adoption
- Maintain an expert level understanding of the GoodTime Hiring product (technical and workflow) and industry to identify new opportunities
- Work cross-functionally to deliver an incredible customer experience
- Contribute to the scalability of the customer success team through documentation and process optimization
- Proactively build and monitor customer experience playbooks; create strategies and customer playbooks to address, track actions and monitor the results of the playbooks, etc
Our take
Goodtime provides a software package that makes it easier for companies to schedule interviews. The platform uses algorithms to sync up availability between a business and the ideal candidates. This is intended to ensure that companies can schedule interviews effectively, while also improving the level of dialogue that they experience with candidates.
In short, Goodtime reduces the administrative burden involved with hiring. The automation of the interview process is integrated directly with applicant tracking systems, leading to a joined-up and efficient solution, and the company also maintains a live database of applicant data, enabling companies to schedule interviews faster than was previously possible.
Goodtime is just one of many solutions available in this area, with rivals including Calendly, YouCanBook, ADP Workforce Now and Doodle, but the business stands out from the competition by delivering a bespoke package, with full customization of requirements and pricing. An interesting development for the company is a first-of-its-kind integration with Uber for Business in 2023, letting users utilise vouchers for rides and meals for use by their prospective hires directly within interview invites.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2021
$9.5m
SERIES A
Oct 2018
$5m
SERIES A
Total funding: $16.7m
Company benefits
- Pre-IPO Equity - Get rewarded as an early part of GoodTime’s success
- Parental Leave - After six months, all employees are eligible for eight weeks of paid parental leave
- 401k Savings Plan - We help you save for the future automatically
- Home Office Subsidy - Want a new chair? Desk? Monitor? Whatever you need, we’ll reimburse you up to $500
- Flexible Time Off - Our Rest & Recover program keeps things flexible and doesn’t accrue—so you can recharge as needed
- Company Wide Remote Offsites - Twice per year, we fly you to fun locations so we can get to know one another in person
- Learning and Development Stipend - You’ll get $500 to level up your skills every year, no approval needed
- Competitive Medical, Dental, and Vision Insurance - We offer competitive plans and cover 99% of your premium
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Ahryun Moon
(CEO & Co-Founder)Business Administration Graduate of the University of Texas. Previously a Financial Analyst at Freescale Semiconductor and co-founder at Etch Keyboard, before founding GoodTime in 2016.
Peter Lee
(CTO & Co-Founder)Electrical Engineering Graduate of UC Berkeley. Previously a Software Developer at Guidebook and co-founder at Etch Mobile, before co-founding GoodTime in 2016.
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