Contract Customer Support Consultant, IDEXX

Reference Labs, 3 Months

Salary not provided

Junior and Mid level

Remote from Canada

More information about location

Veterinary diagnostics and cloud veterinary software

Job no longer available

Veterinary diagnostics and cloud veterinary software

1001+ employees

B2BBig dataHardwarePetsSaaSCloud ComputingBiotechnology MedTechProduct

Job no longer available

Salary not provided

Junior and Mid level

Remote from Canada

More information about location

1001+ employees

B2BBig dataHardwarePetsSaaSCloud ComputingBiotechnology MedTechProduct

Company mission

To enhance the health and well-being of pets, people, and livestock.

Job

Company

Role

Who you are

The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator
A proven track record of providing extraordinary customer service
You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful
It is important to have strong computer and technical skills
You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment
You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions
Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist. Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have
You possess an associate or bachelor’s degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience
Ability to be on the phone for 8 hours a day in a quiet workspace or office

What the job involves

Duration: 3 months
Tentative Start Date: July 15, 2024
Schedule: Monday-Friday, 8:30am-5pm ET
Our Customer Support Consultant Contractors are the direct line between IDEXX and our customers
That is why they are so crucial to achieving our Purpose
This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy
Successful candidates will be able to thrive in a fast-paced environment where they will navigate a variety of inquiries to provide a solution to our customer every 5 minutes on average (50-70 calls daily)
Ability to multitask is essential as consultants will resolve customer inquiries through a variety of methods of communication and will utilize documentation and programs to ensure a solution while the customer is on the call
You will act as the liaison between customers and the IDEXX laboratories
As a member of this team, you will answer customer questions and quickly and effectively resolve issues
You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples

Our take

IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.

The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.

IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.

Steph

Company Specialist at Welcome to the Jungle

Insights

20% employee growth in 12 months

Glassdoor (3.6)

Company

Company benefits

Work From Home Opportunities
Contribution To Pension plan
Medical Insurance
Life Insurance
Annual Leave
Virgin pulse
Maternity and Paid Parental Leave
24/7 Employee Assistance Programme

Company HQ

Westbrook, ME

Leadership

Jay Mazelsky

(CEO (Not Founder))

Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.

Share this job