Customer Operations Executive, Carmoola
£30-35k
3 days a week in office (Primrose Hill, London)
Speedy car financing
Job no longer available
Speedy car financing
21-100 employees
Job no longer available
£30-35k
3 days a week in office (Primrose Hill, London)
21-100 employees
Company mission
To help customers take control of and experience car finance freedom.
Role
Who you are
- 2+ years of experience in customer service, ideally in a consumer‑friendly environment
- Fantastic communication skills – warm, approachable and confident across phone, email and chat
- Strong interpersonal and empathy skills – high EQ, patient and genuinely passionate about making people feel valued
- Experience working in a mobile app or digital environment (Zendesk experience is a bonus)
- Experience in a fast‑paced or startup environment – a growth mindset and positive ‘can‑do’ attitude
- Experience in lending or consumer credit is a big plus
- Highly autonomous and motivated – you take initiative, solve problems quickly and adapt as things evolve
What the job involves
- You’ll be the voice of Carmoola to our customers, responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW’ experience
- From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless
- This is a high‑impact role for someone who loves helping people, thrives in a fast‑paced environment, and is looking to build their career in a dynamic, growing fintech company
- Delivering WOW service – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful
- Championing customer satisfaction – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued
- Collaborating across teams – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas
- Managing loan lifecycle – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric
- Looking for ways to go ‘above and beyond’ – Always looking for ways to make the experience better and delight customers
- Contributing to a growing company – Helping to build and scale operational best practices as Carmoola grows
- Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 9 pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends
Salary benchmarks
Our take
The current car buying experience lacks clarity around pricing and cost, meaning that buyers are often unable to make informed decisions regarding financing until very late into the process. Carmoola offers a solution to this by providing speedy financing options at the start of the buying process, placing control back into customers' hands.
The company is able to offer this radically different strategy through new, innovative ways of approaching risk assessments that are geared towards transparency. Further, while other digital lenders and brokers require some phone calls and paperwork, Carmoola differentiates itself by operating entirely online for a more streamlined customer experience.
Funding has allowed the company to scale rapidly, and future plans include a continuation of this growth through new hires and development invested into its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2024
$20.9m
SERIES A
Feb 2023
$11.5m
SERIES A
Total funding: $72.1m
Company benefits
- Sky's the limit growth opportunities
- Stock Options, we want you to share in the success that we are building together
- The opportunity to learn fast, amongst like minded peers
- Modern office space in bustling Kings Cross, with all the expected Startup Mod Cons
- 25 days Holiday (+Bank Holidays)
Company HQ
Royal Arsenal, London, UK
Leadership
Roman Sumnikov
(Co-CTO & Co-Founder)Held senior and lead roles as a Software Engineer at Avery Products, Book2Meet and Vable. Sumnikov also worked as the Head of Engineering then CTO at Movebubble.
Aidan Rushby
(CEO & Co-Founder)Previously the co-founder and CEO of Movebubble.
Amy McKechnie
(Director of Product and Operations & Co-Founder)Previously worked as a Marketing and Events Co-ordinator for Zoopla and founded My Princess Party. McKechnie also worked as Product Owner then Head of Product at Movebubble.
Igor Gordiichuk
(Co-CTO & Co-Founder)Previously worked as a Senior Software Engineer and Team Lead at WDS. Also worked as a Lead Software Engineer at Vable and CTO at Movebubble.
Jasper Dykes
(Boardmember & Co-founder)Dykes is the founder and current CEO of Fly Now Pay Later. He is also an investor in Revolut and Mercury.
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