Product Manager, Extend
$124-145k
+ Equity
Warranty and protection plan services
Job no longer available
Warranty and protection plan services
201-500 employees
Job no longer available
$124-145k
+ Equity
201-500 employees
Company mission
To revive an industry that's been starved of modernity and change for too long.
Role
Who you are
- 4+ years of experience in software product management, preferably in a startup or fast-paced environment
- Strong technical background or experience working closely with engineering teams
- Proven track record of successfully launching and managing software products
- Excellent analytical, problem-solving, and decision-making skills
- Experience with Agile methodologies, product lifecycle management, Atlassian Suite, and A/B testing
- Strong communication skills, with the ability to influence stakeholders at all levels
- Passion for delivering exceptional user experiences and data-driven product decisions
- Familiarity with fintech or e-commerce industries is a plus
- Ability to perform in a high energy environment with dynamic job responsibilities and priorities
What the job involves
- Support the definition and execution of the product roadmap, ensuring alignment with business objectives and customer needs
- Collaborate with cross-functional teams to design, develop, and launch high-impact software products
- Gather and analyze customer insights, market trends, and data to inform product decisions
- Be curious about the competitive landscape, assess competing products, and help define strategic product response
- Prioritize feature development and enhancements, balancing speed, quality, and scalability
- Work closely with engineering teams to ensure timely and high-quality product delivery
- Develop clear product requirements, user stories, and acceptance criteria
- Monitor product performance, define KPIs, and drive continuous improvements
- Champion customer-centricity, advocating for the best user experience
- Stay ahead of industry trends, embrace emerging technologies
Our take
Extend allows online and offline merchants to offer product warranties and protection plans at the point of sale. It aims to provide a comprehensive and centralized warranty system where before there was not one. The company also provides customers themselves with a fast support experience, where 95% of claims are resolved in just 90 seconds.
Its API based platform is integrated into the likes of Shopify, Magento, Salesforce Commerce Cloud and BigCommerce, and can also be integrated into private client-owned e-commerce platforms. This ease of use is what makes Extend so appealing for clients.
On top of this, its seen good funding thats fuelled business growth and geographical expansion. It’s interesting to note that PayPal Ventures and SoftBank are two of their main backers, as this indicates that payment giants see the value of these point of sale transactions. And in 2022, it was named a certified partner of Shopify and reached an important milestone in becoming a full-service company, taking it one step closer to its vision of becoming the "AppleCare for everything".
Steph
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$260m
SERIES C
Oct 2020
$40m
SERIES B
Total funding: $316.4m
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Woodrow Levin
(Founder & CEO)Woodrow started his career by founding InStadium in 2000, where he spent 7 years before also founding Riverbank Capital and BringIt. After further roles at DocuSign and DraftKings, he founded Extend in February 2019, serving since then as CEO.
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