Senior Director of GTM Analytics, Intercom
$286.8-333.3k
+ Meaningful equity
The modern customer communications platform
Be an early applicant
The modern customer communications platform
1001+ employees
Be an early applicant
$286.8-333.3k
+ Meaningful equity
1001+ employees
Company mission
Intercom's mission is to make internet business personal.
Role
Who you are
- 10+ years of experience in analytics, GTM, or a related field, with a proven track record in senior leadership roles
- Strong GTM knowledge and experience across Sales, Marketing, and Customer Success functions
- Expertise in data analytics and business intelligence tools (e.g., SQL, Tableau, Looker, Python, R)
- Proven experience building and leading high-performing teams and driving cross-functional projects
- Demonstrated ability to establish highly collaborative relationships with cross-functional teams across the GTM and R&D organizations
- Strong strategic mindset, with a demonstrated ability to influence executive stakeholders through data-driven insights
- Excellent communication and storytelling skills, with the ability to present complex data in a clear, actionable manner
- Proof of eligibility to work in the United States is required
What the job involves
- As the Senior Director of GTM Analytics, you will lead a high-impact analytics team that drives data-driven insights and strategic recommendations across our Sales, Marketing, and Customer Success functions
- You’ll shape our approach to using analytics to optimize our GTM strategy, measure the success of key initiatives, and unlock new growth opportunities for Intercom
- Working closely with executive leaders, you will be pivotal in steering data-informed decisions that fuel revenue growth and customer engagement
- Lead GTM Analytics Strategy: Define and execute the analytics strategy for GTM functions by establishing metrics, performance reporting content and cadences, and dashboards that measure and forecast performance
- Team Leadership: Build, mentor, and lead a high-performing analytics team, fostering a culture of curiosity, rigor, and collaboration
- Cross-Functional Collaboration: Partner closely with Sales, Marketing, and Customer Success leaders to provide actionable insights, forecast performance, and evaluate market opportunities
- Data Insights & Reporting: Oversee the development of analytical models and reporting systems that offer transparency on GTM performance through the funnel, on strategic initiatives, and other aspects of our customer-facing motions
- Market Intelligence: Lead efforts to synthesize competitor insights, market trends, and customer data to inform GTM planning and innovation
- Operational Excellence: Implement best practices in data governance, automation, and analytics tools, enhancing operational efficiency and scalability of the GTM analytics function
- Strategic Planning: Contribute to annual planning, budget allocation, and long-term growth strategies, aligning analytics goals with Intercom’s business objectives
Our take
If you've ever seen a chat pop up on a business' website, it was probably provided by Intercom. Though ubiquitous now, it used to be a major challenge for companies to communicate swiftly with their customers. Intercom's Messenger allows a company to instantly reach out with human or automated support, improving customer service and greatly increasing conversion rates for sales.
While the Messenger is its most visible product, Intercom provides a service similar to Salesforce, as an advanced customer relationship management system. However, Intercom doesn't see Salesforce as a major rival, as Intercom specialises in the online market while Salesforce is more suited for traditional retail. Intercom is used by more than 25,000 businesses including Amazon, Meta and Atlassian, and reaches an estimated 600 million end users monthly.
Intercom has primarily served the US and Irish markets but has been expanding its presence globally in recent years. Despite having a commanding market position, it is continuing to develop its product, most recently delivering a major functionality upgrade to its Messenger software, greatly increasing its ability to carry out ticketed support requests.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
41% female employees
-7% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2018
$125m
SERIES D
Apr 2016
$50m
SERIES C
Total funding: $240.8m
Company benefits
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Generous public transport allowance for commuting
- Wellness programme that allows you to expense gym and other sports activities up to £90 quarterly
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- Open vacation policy and flexible holidays so you can take time off when you need
- Work from home opportunities
- Health insurance
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Regular compensation reviews - we reward great work
- MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
Company values
- We're optimistic & positive
- We obsess about our customers' success
- We're confident, yet humble
- We think big and start small
- We go further together
- Make every day count
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Eoghan McCabe
(Co-Founder & CEO)Previously CEO of Contrast and Exceptional. Is also the Chairman of Intercom.
Des Traynor
(Co-founder & CSO)Previously worked in software development and is an expert in User Experience (has lectured on the topic and was UX Lead at Contrast)
Ciaran Lee
(Co-founder)Previously Lead Engineer at RateMyArea.com and CTO of Exceptional. Was Intercom's CTO until 2021.
People progressing
Joined as a Manager in Product Analytics. Made it to VP of Research & Data Science after 6 years and 3 promotions
Salary benchmarks
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