Strategic Account Manager, Wisetack

• Bachelor’s degree in business administration, marketing, communications, or related field
• 4+ years experience in a quota-carrying, customer-facing role, such as account management, sales, or customer success
• Comfort with the types of technology we use as a team: Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence, to name a few
• Demonstrated ability to leverage AI tools to drive efficiency and scale account management workflow
• Excellent communication skills (written, verbal and presentation), with the ability to adapt your style for different stakeholders, from technical teams to executives
• A growth-oriented mindset, you thrive in dynamic environments and can pivot quickly to adapt to changing circumstances
• Proven ability to drive growth and manage large, high-visibility accounts
• Where necessary, meet with merchants onsite

Desirable

• We’re looking for a Strategic Account Manager who will work directly with our customers, primarily our more strategic and highest priority merchant accounts that require a top notch subject matter expert and relationship-builder
• This role will manage large accounts to get them trained on best practices to offer Wisetack as their go-to financing option and continuously engage with their teams to scale and grow their financing volume
• This position will have aggressive but attainable goals tied to merchant activation and loan volume, and in turn be instrumental in driving revenue-generating activity for the company
• They’ll benefit from collaborating and sharing resources and feedback cross-functionally, as well as being able to prioritize and manage a variety of external relationships; bringing a friendly, versatile, and eager mentality will be critical to attaining success
• Manage a portfolio of merchants to foster long-term relationships, measured by increase in financing volume and share of wallet with each merchant
• Support business development and partnerships in closing new deals and assist with the onboarding to Wisetack
• Help new and existing merchants get up to speed quickly on our offerings
• Communicate merchant needs and feedback to the broader organization (especially product, marketing, and partnerships)
• Actively collaborate with the support and customer operations team to ensure we’re doing what we can to create consistent experiences, sharing learnings, and consolidating feedback