Senior Digital & Customer Analyst, Vonage
More information about location
1-3 days a week in office (Holmdel, NJ)
Cloud-based communications APIs
Job no longer available
Cloud-based communications APIs
1001+ employees
Job no longer available
More information about location
1-3 days a week in office (Holmdel, NJ)
1001+ employees
Company mission
To make communications more flexible, intelligent, and personal to help enterprises stay ahead.
Role
Who you are
- Have working knowledge of Adobe Launch, Adobe Analytics, and advertising platforms (Google, Facebook, LinkedIn, Epsilon)
- Ability to quickly master tracking implementations of new third-party vendors and ad-tech such as 6thSense, Facebook, Google, LinkedIn, Adobe Target, etc
- Ability to quickly analyze and build reports in Adobe Analytics, and Tableau
- Experience with querying and analyzing hit level Adobe Analytics and granular customer level data
Desirable
- Proficient in JavaScript and SQL
- Can work independently across all areas of the full development lifecycle for implementing web analytics using JavaScript or Web SDK and tag managers
- Experience with DataLayer development with and without tag management solutions
- 7+ years of prior implementation experience with Google Analytics, Google Tag Manager, Adobe Analytics, Adobe Launch, Tealium, Snowplow or similar web analytics tools
- Maintain integration with One Trust to deploy tags based on visitor’s consent
- Candidates should be flexible / willing to work within an AGILE development framework across multiple different development teams across the organization
- Strong interpersonal skills with the ability to clearly communicate information – both written and verbal – to business and technical stakeholders
What the job involves
- This role on the Digital & Customer Analytics team at Vonage will be responsible for creating actionable business insights and ensuring data integrity for advertising purposes
- You will create opportunities to deliver business value through your expertise in digital analytics
- Support demand generation stakeholders with new reporting and 3rd party tracking requests
- Implement new vendor tracking and Adobe Analytics tracking via Adobe Launch tag manager
- Understand key aspects of variable mapping, tags, server call types, cookies, Link Tracking, dataLayers, HTML & packet sniffing, identity management
- Develop and maintain dashboards and reports that drive actionable insights for the marketing team in both Adobe Analytics and Tableau
- Ensure the integrity and accuracy of data in web analytics tools by continually monitoring implementation. Develop automation scripts to check for data outages
- Complete user acceptance tests (QA and reporting confirmation) of new & modified implementation plans and/or products
- Conduct Ad-Hoc analysis and generate reports as needed for QAing implementations in Adobe Analytics, Snowflake and/or Tableau
- Keep up to date with changes in web analytics technology and how they affect our implementation and data
- Keep up to date with GDPR and privacy regulations and make necessary updates to web analytics tracking and cookie categorizations to support accuracy and legal compliance
- Exhibit strong analytical, project management, and communication skills
Our take
According to Vonage, technology should make business communication easier, but it currently makes it more complicated due to the various communication platforms that users need to spend time learning how to use. Moreover, users often realise that the platform is not the right choice for them after wasting a lot of time understanding how to navigate it. Vonage aims to change this by providing enterprises with a flexible cloud communications platform that simplifies business communication.
Vonage offers a unified communications solution that is easy to understand and use every day. The platform integrates communication via voice, messaging, video, and data and gives clients the flexibility to choose from a wide range of tools and integrations or to create new ones using Vonage's APIs.
Following its acquisition by Ericsson - a multinational networking and telecommunications company - Vonage has been focused on expanding its presence in wireless enterprises and broadening its global offerings. Vonage won the 2022 FinTech Award for Outstanding Cloud Communications Solutions in recognition of its growth and continued dedication to the development of new technologies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2005
$200m
SERIES E
Aug 2004
$105m
SERIES D
Total funding: $372m
Company benefits
- Unlimited paid annual leave
- Flexible working hours
- Medical cover
- Health Savings Account
- Dental and Vision Cover
- Income Protection
- Maternity/Paternity Leave
- Retirement Plan
- Telehealth
- Tuition Reimbursement
- Legal plan
- Career progression
- Training
- Industry conferences
Company values
- Accountability - We do what we say and we own what we do
- Collaboration - We believe different perspectives bring better outcomes
- Trust - We recognize and rely on each other’s talents to achieve excellence
- Excellence - We focus on being the best at what we do
Company HQ
Holmdel, NJ
Articles
Leadership
Rory Read
(CEO, not founder)Member of the Ericsson Leadership Team and Board Member at Booz Allen Hamilton. Previously worked for Dell in a variety of roles, including Chief Operating Executive.
People progressing
Joined as Talent Acquisition Partner (EMEA/APAC), being promoted to Senior Talent Acquisition Partner (Global) after 2 years and currently the Senior Global Head of Talent.
Salary benchmarks
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