Lead Merchant Success Manager, ShipBob

$101.3-168.8k

In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies

Senior and Expert level

Remote from US

More information about location

Tech-enabled third-party logistics

Be an early applicant

Tech-enabled third-party logistics

1001+ employees

B2BLogisticsTransportSaaSDelivery

Be an early applicant

$101.3-168.8k

Senior and Expert level

Remote from US

More information about location

1001+ employees

B2BLogisticsTransportSaaSDelivery

Company mission

To provide simple, fast and affordable fulfillment for thousands of brands with an international fulfillment network across the world.

Job

Company

Role

Who you are

8–10 years of experience in account management, sales, or merchant services in a related industry; ecommerce experience highly preferred
Demonstrated track record of leading business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives
Demonstrated ability to negotiate and close complex contractual partnership deals
Solid consultative selling skills with the ability to build trusted, executive-level client relationships
Excellent conflict resolution abilities and negotiation experience
Advanced written and verbal communication skills
Comfort operating in a fast-paced, high-growth environment
Advanced experience in Microsoft Office Suite
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions

What the job involves

The Lead Merchant Success Manager owns premier account management strategy for a portfolio of enterprise-level merchants at ShipBob
This role drives domestic and international expansion, builds executive-level relationships, and partners closely with internal teams to deliver seamless operations and an exceptional merchant experience
A Lead MSM serves as a trusted strategic partner — comfortable running in-person business reviews, identifying growth opportunities, and innovating alongside both clients and internal stakeholders
Success in this role is defined by building scalable account processes, closing complex expansion and partnership deals, and developing lasting executive relationships
This role reports to the Senior Manager, Merchant Success
Manage a high-revenue book of business, driving growth and long-term retention across your merchant portfolio
Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience
Source and close expansion deals within your merchant book of business
Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants
Partner cross-functionally with internal stakeholders to continuously improve the merchant experience
Analyze merchant supply chains to identify performance opportunities, operational efficiencies, and risk mitigation strategies
Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business
Apply data and analytics to inform decisions, identify trends, and recommend strategic actions
Additional duties and responsibilities as necessary

Our take

Global logistics company ShipBob fulfills orders and runs two-day shipping and logistics for thousands of direct-to-consumer eCommerce brands in the US. It was created to provide optimized fulfillment for merchants to free up their time to focus on growing their businesses and providing exceptional customer service.

From the start, ShipBob has concentrated on creating a tight product-market fit, and has expanded from there to develop into a franchise model that has helped manage processes at larger scale. This kind of astute and adaptive strategy no doubt contributed to the company landing substantial investment, and enabled it to capitalize on the general lift eCommerce companies received over the pandemic.

With this strong but slow-burn growth, the company can more easily leverage benefits they offer over competitors like Amazon’s FBA service - namely fewer inventory restrictions, lower fees, and packaging without Amazon branding. As the eCommerce boom settles, the company's pace has slowed down, but the general, continued uptick in eCommerce should see it to future success nonetheless.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (3.7)

Company

Funding (last 2 of 9 rounds)

Jun 2021

$200m

SERIES E

Sep 2020

$68m

SERIES D

Total funding: $334.7m

Company benefits

Remote-first company with a hybrid, flexible work environment
Up to 12 weeks of paid leave and 2 weeks of unpaid leave to new parents
Flexible PTO, Quarterly Wellness Days, and Paid Sick Leave
Medical, dental, and vision insurance for employees and their dependents
Short-term and long-term disability, and access to mental health resources
Referral bonus program
401(k) with a company match, and RSUs - vesting starts on the grant date, and no purchase is required
Pet insurance through Nationwide

Company HQ

West Loop, Chicago, IL

Leadership

Dhruv Saxena

(Co-Founder & CEO)

After completing a Masters in Electrical Engineering from Purdue University, Dhruv became a Research Assistant working in writing code in Matlab, C and C++. They were then an Engineer at Lincoln Electric and Software Developer at InContext Solutions.

Divey Gulati

(Co-Founder & COO)

After completing a degree in Computer Engineering and an MBA from the University of Illinois, Divey was a Team Leader for the Bank of America, a Consultant for Deloitte and was a Co-Student Director for the Global Consulting Program.

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