Senior Manager of IT Operations, Suno

• 10+ years in IT, including 3+ years managing IT engineers, a help desk, or an IT operations team at a high-growth company
• You've built a support function, not just inherited one — you can discuss service model, SLAs, staffing, and deflection you put in place and what changed because of it
• Working knowledge across the stack your team owns — identity (Okta or equivalent, SCIM, IGA), Apple-first endpoint management, Google Workspace and Slack administration, office networking and A/V, and zero-trust networking (Tailscale or comparable) — deep enough to set priorities, review your team's work credibly, and ask the right questions, without needing to be the best engineer in the room
• Strong people leadership — you've hired, coached, given hard feedback, and managed performance, including for people in other offices and time zones
• Clear written communication — you need to be able to communicate clearly and concisely for executive, business, and technical audiences
• Judgment under growth — you can tell a one-way door from a two-way door, move fast on the reversible, and slow down on the consequential
• Willingness to travel (up to 25%) to lead team members and support offices across Suno locations, with a deliberate cadence in Cambridge and NYC during the first six months

Desirable

• Lead the team that keeps Suno Corporate IT Systems running. As Manager, IT Operations, you'll lead our IT Engineers and build our IT Service Desk
• Your team owns IT operations across our four US offices — Cambridge, New York, San Francisco, and Los Angeles — including identity and access management, endpoint management, collaboration software, office A/V, office networking, and Tailscale
• Your success will be measured through the impact of your team. You'll establish clear ownership over operational areas, ensure top-notch service that your colleagues trust, and your team will leverage AI and Automation to scale efficiently
• You'll partner closely with Operations, People, Finance, Security, and Engineering, and you'll be the senior IT presence on the West Coast
• Identity and access management — Okta, SSO and SCIM coverage, joiner / mover / leaver automation via our IGA platform, access reviews, and ad hoc access requests
• Endpoint management — the Mac fleet in MDM, zero-touch enrollment, OS and patch compliance, device trust, and endpoint security in partnership with our EDR/MDR providers
• Collaboration software — Google Workspace, Slack, Notion, and the broader SaaS portfolio: configuration, hardening, licensing, and lifecycle
• Office A/V — conference rooms, videoconferencing, and event spaces
• Corporate Networking — wired, wireless, and WAN across four sites, including design for buildouts and expansions with outside experts where it makes sense
• Tailscale — our zero-trust network layer: ACL policy, device posture, access to internal tools and infrastructure, and the day-to-day administration in collaboration with Engineering
• IT service delivery — the service desk, AI IT Service Management platform, SLAs, escalation paths, knowledge base, and the Tier 0 partnership with office managers
• Manage the IT Engineers — set expectations against our role standards, give direct feedback, run 1:1s and performance conversations, and grow people on the IC track. Manage against outcomes and impact, not tenure and activities
• Build the IT Help Desk — define the service model (what the desk handles, what escalates to engineering, what office managers cover at Tier 0), write the job profiles, our our service desk team
• Own operational outcomes — the team's quarterly plan across the areas above, clear ownership of each area by a named engineer, and honest status reporting to the Senior Manager of IT and leadership
• Run change well — size changes by scope, impact, and reversibility; make sure the team communicates before changes land and can roll them back after; bring in the right partners early and avoid surprises
• Scale service as Suno scales — runbooks and knowledge articles good enough for AI-powered self-service to actually deflect; automate what the team has handled twice; absorb headcount growth without proportional growth in tickets or effort
• Manage vendors and partners — MSPs, network and A/V integrators, EDR/MDR providers, and SaaS vendors; hold them to results and know when to bring work in-house
• Lead IT for the West Coast — own IT for the SF office directly, oversee LA coverage, and partner with Facilities on buildouts, moves, and expansions