Process Risk and Compliance Operations Manager, Airbnb
$150-191.5k
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$150-191.5k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- 10+ years experience in operations, legal, finance, governance, audit, risk/loss prevention, or equivalent experience with exposure
- B.A. or B.S. from an accredited four-year college or university or equivalent combination of education and experience
- Experience in project / program management or proven track record of managing cross-functional team projects
- Excellent critical thinking and analytical skills
- Excellent stakeholder management with previous experience communicating effectively with senior stakeholders
- Ability to adapt and innovate, challenge the status quo, and identify new solutions while effectively balancing risk, speed, and cost
- Experience in project/program management of commercial or compliance projects or other experience with compliance issues (e.g., export controls, anti-corruption/FCPA, conflict of interest, supplier related risks, competition, data governance and privacy), audits
- Experience working in incident response investigations, analysis, or containment actions in tech driven organizations
- Experience with contact center operations in process design and optimization, customer support strategies, and / or quality assurance is a plus
What the job involves
- The strategic goal of the Risk and Compliance Operations team is to focus on creating the standardized operational security processes and protocols in order to ensure there is proper Risk Governance and Compliance for Community Support teams in specific domains, including product, process, and engineering in accordance with company policies and contractual agreements
- In this role, you will be responsible for driving operational excellence and productivity within our team
- You will also design and implement risk frameworks and collect performance data to evaluate, and enforce organizational compliance
- Additionally, this role will be responsible for representing CS and its annual risk priorities with teams inside the company as well as with vendors
- You will be responsible for driving CS cross-functional initiatives, securing alignment, and establishing strategic partnerships with teams like Investigations, InfoSec, Partner Management, Trust and Legal, to advance our team’s mission
- Through your collaboration with crossfunctional stakeholders, you will contribute to building improvement roadmaps, project manage new security and privacy controls, lead process implementation, optimize current audit and reporting mechanisms, across internal and vendor teams, and deliver best in class privacy and data protection execution in Operations teams
- You will be joining a new team and have the opportunity to shape its development, taking on a growing leadership role over time
- We are looking for someone with the drive to build something from nothing and push for growing excellence
- Set the goals and direction for our vendor compliance program by outlining objectives, evaluating, running multiple workstreams within the program, and defining program controls, governance processes and standards
- Run and improve operations by defining and streamlining processes, automating tasks, identifying opportunities across the business, and optimizing resource allocation
- Lead knowledge transfer efforts across our global network coordinating improvements to advance team and organizational goals, understanding emerging compliance hot spots and build a robust framework to help manage changing compliance landscape
- Collaborate with relevant stakeholders to conduct root cause analyses, analyze operational data to identify trends and potential issues, and coordinate and support action plans to address identified problems; and ensure enterprise-wide deployment throughout applicable/affected partner sites and/or internal teams
- Partner with Information Security, Investigations, and 3rd party vendor managers, among other teams to establish and enforce compliance policies, monitoring activities, investigating and resolving issues globally, while also ensuring they are operationally efficient processes
- Collect and analyze compliance data, leveraging audit rights where appropriate, and support the creation of reports to senior management
- Create an escalation and review protocol for risk non-compliant transactions, drive additional compliance disclosure or certification by partners and training
- Manage or assist in conducting postmortems and incident reviews to capture lessons-learned and needed improvements to existing policy or enforcement processes
- Stay updated on laws and regulations, collaborate with cross-functional teams for cloud-wide compliance and risk mitigation teams to ensure revisions to current policies and address policy gaps
- Provide leadership and guidance to more junior team members. Develop and deliver in-person compliance training and communication content always striving to create a culture of excellence and strong team collaboration
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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