Customer Success, Mindflow

• Proficient in IT/Security & ability to implement it (api orchestration)
• Project management and agile methodologies
• 4 years doing this job minimum

Desirable

• Mindflow is on a rapid growth journey, we will start welcoming new clients regularly
• Your goal is to play a pivotal role in front-client activities and internal expertise development in the cybersecurity domain
• This role is essential for enhancing client engagement and leveraging cybersecurity expertise for the company’s growth
• This role could be called Customer Success Manager
• Client Engagement (70%):
• Involvement in pre-sales activities, including user interviews, advanced demos, and designing client-specific IT/Security flows
• Post-sales responsibilities like user training, tool adoption, and usage optimization
• Collaborating with sales teams to strategize for account growth
• Domain Expertise Utilization (30%):
• Developing internal resources like workflows, hosting webinars, writing white papers, and automating team processes
• Primary KPI : User adoption metrics (number of playbooks used) and account renewal rates
• First Six Months Plan:
• Lead Proof of Value for prospects
• Onboard new clients and create automation playbooks
• Develop comprehensive documentation and account plans with sales teams
• Growth Opportunities:
• Potential to specialize as a Technical Account Manager
• Opportunities to advance into management roles like Team Leads as the company expands

• 02 septembre 2024
• Intro call with Head of people (30 min)
• Operational call (45 min)
• Use case (1 h)
• Founder call (45 min)