Enterprise Associate Customer Success Manager, Flowcode
$75-100k
OTE
+ Equity
3-4 days a week in office (SoHo, NYC)
QR code generator platform
Open for applications
QR code generator platform
101-200 employees
Open for applications
$75-100k
OTE
+ Equity
3-4 days a week in office (SoHo, NYC)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- 2-4 years in a customer-facing role, managing mid-market or enterprise-level clients in a SaaS or technology environment
- Bachelor's degree in Business, Communications, or a related field
- Ability to understand and explain technical solutions and partner effectively with Product & Engineering
- Proven track record of driving customer satisfaction, retention, and growth
- Strong ability to analyze customer data to drive strategic recommendations
- Excellent verbal and written communication skills, with the ability to present confidently to senior executives and stakeholders
- Ability to build strong relationships, with experience working cross-functionally with Sales, Product, and Support teams
- Experience in fast-paced, dynamic start-up environment with changing priorities
- Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
What the job involves
- This role is part of our Customer Success team focused on Enterprise clients in key verticals
- As part of this team, you'll contribute to initiatives that maintain our position as the preferred QR provider for over 70% of Fortune 500 companies
- As an Associate Customer Success Manager, you will be the main point of contact for our largest and most strategic clients
- You will be responsible for building strong relationships, driving customer satisfaction, and ensuring that our clients are using our platform to its fullest potential
- The CSM will collaborate cross-functionally with Sales, Product, and Support teams to ensure customers’ long-term success
- Serve as the primary point of contact for enterprise clients, ensuring timely and successful delivery of solutions to meet their needs and goals
- Develop a deep understanding of clients’ business objectives, identify growth opportunities, and create customized success plans that align with their needs
- Work proactively with clients to drive adoption and satisfaction, managing renewals and minimizing churn
- Identify opportunities to grow accounts by presenting relevant products or services, partnering with Sales on upsell opportunities
- Regularly monitor account health and report on key performance indicators (KPIs), such as usage rates, adoption metrics, and satisfaction scores
- Serve as the voice of the customer internally, providing feedback to Product and Development teams to improve the customer experience and drive product innovation
- Proactively identify potential issues and collaborate with Support and Product teams to resolve them quickly and effectively
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customized options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strateiges.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (1 round)
May 2020
$30m
SEED
Total funding: $30m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
SoHo, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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