Customer Experience Representative, Robinhood
Derivatives
$39.10 - $59.00 USD per hour dependent on location +Bonus Plan
More information about location
Commission-free stock trading & investing app
Job no longer available
Commission-free stock trading & investing app
1001+ employees
Job no longer available
$39.10 - $59.00 USD per hour dependent on location +Bonus Plan
More information about location
1001+ employees
Company mission
To democratize finance for all.
Role
Who you are
- Active FINRA Series 7, 63, and NFA Series 3 required
- Bachelor's degree, plus if in finance
- Minimum 2 years in professional trade desk experience
- Demonstrated results supporting customers in advanced services
- Ability to break down positions in futures and options
- Assess risk and how to mitigate when needed
- Excellent interpersonal skills and communication skills
- Ability to make excellent quick decisions under pressure
- Ability to communicate effectively and de-escalate situations
- Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures
- Ability to concisely and accurately communicate complex topics to our customers
- Schedule flexibility as we evolve to meet the growing demands of our business and customers (working across multiple time zones)
What the job involves
- The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future
- Robinhood is seeking experienced CX professionals with a passion for derivative products (futures, options on futures, forex, etc.) to join the Advanced Services team
- This team will support customers including power customers on complex topics including margin, options and futures
- Robinhood Derivatives, LLC is a new Robinhood subsidiary looking to provide a best-in-class futures product, and later options on futures, forex, and futures across multiple account types
- If selected for this role, you will help shape the brand of this exciting new product suite, and have an opportunity to support customers as they employ sophisticated investment strategies to deliver on their unique investment objectives
- Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex
- Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner
- Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin
- Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries
- Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary
- Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice
- Available Shifts
- Sunday - Wednesday 10:00pm-9:00am ET
- Wednesday - Saturday 10:00pm-9:00am ET
Our take
For years, traditional brokers ruled the share trading realm, charging hefty fees that locked out everyday investors. Robinhood emerged as a disruptor, offering commission-free trading and opening the door to a new generation. Since then, expectations have continued to evolve, with investors looking not just to lower costs, but for simpler tools, clearer information, and guidance that makes the market easier to understand.
Robinhood was built to meet those changing expectations, designed from the start as a mobile-first platform that makes investor more accessible and less intimidating for people at every stage of their financial journey. Through its app, users can trade stocks and other financial instruments while benefiting from a clean interface and built-in educational support, helping them move from curiosity to confidence without unnecessary complexity.
Recently, Robinhood has strenghtned its impact too, particularly in the UK. With the launch of AI-powered Digests within its Robinhood Cortex assistant that helps users understand what's driving stock movements in plain English, while upcoming options trading and expanded educational resources add flexibility and depth. Together, these steps position Robinhood as a platform evolving alongside its users, blending technology and education to stay ahead in an ever-changing investment landscape.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 13 rounds)
Feb 2021
$2.4bn
CONVERTIBLE
Jan 2021
$1bn
LATE VC
Total funding: $5.6bn
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Vlad Tenev
(Co-Founder, CEO & Chairman)Studied Mathematics at Stanford University, where they met Baiju. Dropped out of a PhD to start Robinhood. Alongside Robinhood, Vlad is also the co-founder and Executive Chairman of Harmonic.
Baiju B.
(Co-Founder)Studied Mathematics and Physics at Stanford University, where they met their Vlad and co-founded Robinhood in 2012. Baiju is also the Founder and CEO of Aetherflux.
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