Customer Support Agent, Coinflip
Bilingual
Bitcoin ATM network
Job no longer available
Bitcoin ATM network
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower those left out by traditional banking systems to achieve financial freedom by providing quick, easy, and secure access to the benefits of cryptocurrency.
Role
Who you are
- Business fluent in Spanish and English
- High School Diploma or equivalent required
- Minimum typing speed of 30 WPM
- Competent computer literacy
- Troubleshooting experience, Microsoft Office familiarity preferred
- Technical Acumen (iOS, Android, etc)
Desirable
- Basic knowledge of cryptocurrency and blockchains
- Experience in a compliance heavy environment
- 1-2 years of previous contact center experience
- CRM Experience (Salesforce, Zendesk, Hubspot, etc.)
- Familiarity with cloud-based call center software (Five9, NICE, InContact, Softphone, etc)
- Bilingual, business fluent
What the job involves
- We’re seeking a Bilingual Customer Support Agent (Spanish and English) responsible for supporting our ATM customers by registering users, increasing buy limits, helping customers complete transactions at our ATMs, answering questions regarding cryptocurrency, initiating compliance investigations, and addressing technical issues with the terminals themselves
- Supporting our ATM customer base via phone and chat
- Registering new users
- Validating customers who want to increase buy limits
- Handling any functional questions regarding the usage of our terminals
- Answering customer crypto questions
- Completing all expected training to continue to grow and validate their abilities
- Adhering to all performance expectations documented in the Customer Support Confluence page
- Other duties as assigned
Our take
Believing in the benefits of briging cryptocurrency to a broader audience, CoinFlip has been providing a network of Bitcoin ATMs since 2015, with over 4,000 now located across the US and Canada.
Since its inception, the company has stood out among competitors with its low fees, up to 30% lower than its larger rivals General Bytes and Genesis Coin. However, the company's vision reaches beyond just providing kiosks, with the recent introduction of Olliv, a self-custodial wallet aimed at simplifying crypto and allowing easy onboarding into the crypto economy.
The importance of this step for CoinFlip's mission cannot be understated - by giving new users the tools needed to engage with crypto, it also increases adoption and therefore the need for real-world withdrawals of cryptocurrency through its ATM network. Going forward, CoinFlip's two-pronged approach here may well see it leap over the competition and forge a commanding lead in its market.
Steph
Company Specialist at Welcome to the Jungle
Insights
32% employee growth in 12 months
Company
Company benefits
- Medical, Vision & Dental
- 401(k) matching after 3 months
- Daily meals & fully stocked kitchen
- Company outings
- Employee referral program
- Casual attire
- Unlimited PTO & paid holidays
- Flexible work hours & work-from-home options
- Reimbursed onsight gym membership with group classes
- Wellness programs & Headspace membership
- Parental leave
Company HQ
West Loop Gate, Chicago, IL
Leadership
Ben Weiss
(CEO)Graduated from Vanderbilt University with a Bachelor's Degree in Economics. Co-founded CoinFlip in 2015 and served as the COO for 5 years before becoming the CEO in 2021.
Daniel Polotsky
(Co-Founder & Chairman of the Board)Graduated from Northwestern University with a B.A. in Economics, Russian Language and Literature, and Business Institutions. Previously worked as a Campus Brand Representative at Uber and as a Global Treasury Operations Analyst at Citadel.
Kris Dayrit
(Co-Founder & Director)Previously served as the CMO of CoinFlip before becoming the President and Director.
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