Manager, SentinelOne
Incident & Escalation
$148-204k
+ Employee stock purchase
More information about location
Autonomous cybersecurity platform
Be an early applicant
Autonomous cybersecurity platform
1001+ employees
Be an early applicant
$148-204k
+ Employee stock purchase
More information about location
1001+ employees
Company mission
To defeat every attack, every second, of every day.
Role
Who you are
- 5+ years of experience in incident management, SRE, or operations roles within SaaS or cloud-native environments
- Demonstrated ability to lead complex, high-severity incident response efforts across global teams
- Strong communication and leadership skills, with the ability to stay composed under pressure
- Experience with observability and incident tooling (e.g., PagerDuty, Opsgenie, Datadog, Splunk, Jira)
- Deep understanding of service reliability principles, escalation strategies, and root cause analysis methodologies
- Comfortable working across time zones and in a fast-paced, evolving environment
What the job involves
- As a Staff Incident and Escalation Manager you will lead the response to high-severity production incidents that impact customers and mission-critical services
- Operating in a fast-paced, cloud-native environment with globally distributed teams, you will act as the central point of coordination during major incidents, ensure timely resolution, maintain clear communication, and drive long-term process improvements
- This is a high-impact role with visibility across the organization and a direct influence on customer trust and platform reliability
- Serve as the primary incident commander for high-severity incidents across our production environment
- Coordinate real-time troubleshooting efforts across globally distributed engineering and operations teams
- Provide timely, accurate updates to stakeholders, customers (as needed), and executive leadership
- Determine appropriate escalation paths and timing to drive fast resolution
- Collaborate across Engineering, SRE, Product, and Support functions to ensure rapid alignment and resource mobilization
- Facilitate post-incident reviews for high severity events, ensuring root cause analysis and comprehensive documentation
- Promote a blameless culture and drive learning-focused retrospectives
- Ensure follow-up action items are clearly defined, assigned, and completed on schedule
- Maintain visibility into resolution progress and escalate blockers as needed
- Enhance incident response practices through process development, tooling improvements, and knowledge sharing
- Partner with global SRE and Engineering teams to improve observability, monitoring, alerting, and runbook quality
- Participate in a rotating on-call schedule as a designated incident commander for major incidents
- Be available during your on-call shift to lead incident calls, coordinate cross-functional teams, and drive resolution
- Ensure smooth handoffs between on-call rotations and maintain accurate status documentation
- On-call participation is shared equitably across the team and supported with clear escalation protocols and backup coverage
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of legacy antivirus software. SentinelOne is a cybersecurity company that matches this automation, with machine learning-focused software that is built to help businesses battle online attacks.
The company expanded the scope of its business from the endpoint security market to three markets valued at a combined $30 billion, including the corporate endpoint security and IT operations management markets. This gives SentinelOne a bigger potential customer base, although also puts them in direct competition with more focused cybersecurity companies, in addition to its biggest competitor, CrowdStrike.
When the company went public, it made financial headlines as the highest-valued cybersecurity IPO ever, which gave SentinelOne a market cap of $10B, though it's now fallen to around $4B. It has subsequently launched S Ventures, a $100M fund, through which SentinelOne invests in cybersecurity startups and has expanded its partnership with major tax firm KPMG to accelerate cyber investigations and responses to threats.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $798.5m
Company benefits
- Incentive-based Wellness Challenges
- Medical, Dental & Vision
- Gym Reimbursement
- Career Wellness Perks
- Mental Health & Mindfulness
- Paid Parental Leave
- 401k
- Flexible Spending Accounts
- Short & Long Term Disability Insurance
- Employee Assistance Program
- Life Insurance
- Unlimited Time Off
- Paid Sick Time
- Paid Holidays
- Happy Hours
- Parties & Celebrations
- Team Building Activities
- All-Hands & Town Hall Gatherings
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(CEO)They started their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they serve as CEO.
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