Manager, SentinelOne
Incident & Escalation
$148-204k
+ Employee stock purchase
More information about location
AI-powered enterprise cybersecurity platform
Job no longer available
AI-powered enterprise cybersecurity platform
1001+ employees
Job no longer available
$148-204k
+ Employee stock purchase
More information about location
1001+ employees
Company mission
To give the advantage to those who secure our future.
Role
Who you are
- 5+ years of experience in incident management, SRE, or operations roles within SaaS or cloud-native environments
- Demonstrated ability to lead complex, high-severity incident response efforts across global teams
- Strong communication and leadership skills, with the ability to stay composed under pressure
- Experience with observability and incident tooling (e.g., PagerDuty, Opsgenie, Datadog, Splunk, Jira)
- Deep understanding of service reliability principles, escalation strategies, and root cause analysis methodologies
- Comfortable working across time zones and in a fast-paced, evolving environment
What the job involves
- As a Staff Incident and Escalation Manager you will lead the response to high-severity production incidents that impact customers and mission-critical services
- Operating in a fast-paced, cloud-native environment with globally distributed teams, you will act as the central point of coordination during major incidents, ensure timely resolution, maintain clear communication, and drive long-term process improvements
- This is a high-impact role with visibility across the organization and a direct influence on customer trust and platform reliability
- Serve as the primary incident commander for high-severity incidents across our production environment
- Coordinate real-time troubleshooting efforts across globally distributed engineering and operations teams
- Provide timely, accurate updates to stakeholders, customers (as needed), and executive leadership
- Determine appropriate escalation paths and timing to drive fast resolution
- Collaborate across Engineering, SRE, Product, and Support functions to ensure rapid alignment and resource mobilization
- Facilitate post-incident reviews for high severity events, ensuring root cause analysis and comprehensive documentation
- Promote a blameless culture and drive learning-focused retrospectives
- Ensure follow-up action items are clearly defined, assigned, and completed on schedule
- Maintain visibility into resolution progress and escalate blockers as needed
- Enhance incident response practices through process development, tooling improvements, and knowledge sharing
- Partner with global SRE and Engineering teams to improve observability, monitoring, alerting, and runbook quality
- Participate in a rotating on-call schedule as a designated incident commander for major incidents
- Be available during your on-call shift to lead incident calls, coordinate cross-functional teams, and drive resolution
- Ensure smooth handoffs between on-call rotations and maintain accurate status documentation
- On-call participation is shared equitably across the team and supported with clear escalation protocols and backup coverage
Our take
Cybercriminals are now leveraging the power of automation to make the current threat landscape too advanced for a lot of traditional antivirus software. SentinelOne is a cybersecurity company that matches this automation with machine learning-focused software designed to help businesses defend against online attacks.
The company has expanded beyond endpoint security into a broader AI-powered cybersecurity platform spanning endpoint, cloud, identity, and IT operations. This gives SentinelOne access to a larger enterprise market, although it also it also places the company in direct competitions with established cybersecurity leaders, including its biggest rival, CrowdStrike.
As cyberattacks become increasingly automated, the company is expanding its capabilities beyond detection to include AI-driven threat response, helping security teams contain attacks more quickly. While it still trails larger rival CrowdStrike in scale, SentinelOne is investing in platform expansion and automation to compete for enterprises looking to consolidate their cybersecurity into a single solution.
Steph
Company Specialist at Welcome to the Jungle
Insights
61% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Feb 2021
$100m
LATE VC
Nov 2020
$267m
LATE VC
Total funding: $799.6m
Company benefits
- Medical, dental, and vision coverage
- Employee assistance program
- Gym reimbursement
- Incentive-based challenges
- Mental health and mindfulness
- Unlimited Time Off
- Grandparent Leave
- Volunteer Time Off
- Paid Sick Time
- Paid Holidays
- 16 weeks Gender-Neutral Parental Leave
- Restricted Stock Unit Program
- Flexible Spending Accounts
- Life Insurance
- Short and Long Term Disability Insurance
- Team building activities
- Celebrations and social gatherings
- Community volunteering events
- Global all hands and local town hall events
- 401K
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Tomer Weingarten
(Co-Founder & CEO)Tomer began their career in Software Development at Mckit Systems prior to co-founding dPolls and Carambola Media. They left their position as VP of Products at Toluna in December 2012 to found SentinelOne in January 2013, where they have served as the CEO since.
Sonalee Parekh
(CFO)Prior to joining SentinelOne in 2026, Sonalee was the CFO at Asana and RingCentral. They also held senior roles at Hewlett Packard Enterprise, Jefferies, RBC Capital, Markets, Barclays Capital and Goldman Sachs.
Barry Padgett
(COO & President)Barry joined SentinelOne in 2025 as CGO before briefly serving as the CFO then moving into their current role as COO. Previously they spent 4 years at Amperity as COO and CEO and 1 year at Stripe as CRO.
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