Client Success Manager, Affirm
CA$127.5-177.5k
OTE
+ ESPP
More information about location
POS installment loans
Be an early applicant
POS installment loans
1001+ employees
Be an early applicant
CA$127.5-177.5k
OTE
+ ESPP
More information about location
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- 5-7 years of experience in client management, strategic partnerships, business development, or a similar growth-focused role, ideally in high-growth tech or fintech environments
- A proven track record of delivering measurable growth through partnerships—not just managing relationships, but expanding them
- Strong commercial instincts with the ability to assess opportunities and drive deals from ideation to execution
- An understanding of go-to-market strategy development and cross-functional execution
- Excellent relationship-building, communication, and negotiation skills
- Highly self-motivated and results-driven, with a strong sense of ownership and urgency
- Experience navigating fast-paced, ambiguous environments with evolving priorities
- Experience in fintech, e-commerce, or financial services is a bonus
- Prior experience working with or within high-impact partner ecosystems is a bonus
What the job involves
- Affirm is seeking a driven and results-oriented Client Success Manager to launch, manage, and expand a portfolio of our ISV partners
- This individual will be responsible for driving tangible growth outcomes within their assigned ISVs, focusing on accelerating new ISV launches, identifying go-to-market opportunities, executing new product and marketing initiatives, and collaborating cross-functionally to deliver exceptional results
- Own and grow a portfolio of ISV partners, focusing on expanding business value, accelerating revenue, and driving new merchant acquisition
- Identify new opportunities within existing ISV relationships that align with Affirm’s growth objectives
- Execute go-to-market strategies tailored to each ISV, including cross-functional execution plans
- Negotiate new agreements or amendments to support evolving business objectives
- Build trusted relationships within ISV partner organizations, from working teams to mid-level leaders
- Monitor and optimize ISV performance from launch and throughout their lifecycle using data-driven insights, ensuring alignment with KPIs and strategic goals
- Act as an internal advocate for partners, while upholding a high standard for performance, innovation, and value creation
- Collaborate closely with Strategic Partnerships, Sales, Product, and Marketing to support roadmaps and campaigns that enhance the success of strategic partners
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Boasting over 21M consumers and 337,000+ merchants, the company offers flexible payback options, ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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