Product Manager, eBay
Assisted Service
Leading online marketplace
Posted today
Leading online marketplace
1001+ employees
Posted today
1001+ employees
Company mission
To connect people and build communities to create economic opportunity for all.
Role
Who you are
- 5+ years of Product Manager experience
- Intellectual curiosity to stay informed on emerging technologies and industry trends
- Proven experience of building strategic partnerships across business, development and cross functional teams
- A meticulous focus on customer feedback, insights and key product metrics, integrating these inputs into the product lifecycle
- Previous experience in delivering solutions for customer service technology teams
What the job involves
- The Customer Service and Marketing Technology (CSMT) group within eBay builds technology infrastructure that is essential to delivering a flawless customer support experience that enables our Teammates (agents) to respond to millions of customer interactions each year
- We are looking for a Product Manager who will be a key player in shaping the future of our customer service products with an eye toward innovation, simplifying the experience and delivering key results
- The product manager for this space will collaborate closely with customer support teams and business partners to identify, prioritize and deliver on the strategic product roadmap, and by doing so revolutionize the way our Teammates(agents) assist our buyers and sellers
- Be a key player in building impactful products that produce tangible operational efficiencies for the business and result in measurably improved teammate and customer experiences
- Drive strategic discussions, define objectives and key results, design intuitive capabilities and launch successful Assisted Service products
- Work with key stakeholders across our Global Customer Experience group to identify problems, deeply understand customer needs and make informed product decisions to develop, maintain and execute against a product roadmap
- Create and maintain product documentation for the development team and stakeholders, including journey maps, user stories, product requirements documents and other product artifacts
- Collaborate with cross-functional teams, including engineering, design, operations and other functions to ensure the successful development and launch of product features
Our take
Founded in 1995 as an online auction platform primarily catering to collectibles, eBay quickly emerged as a pioneer in connecting buyers and sellers in the digital realm. This early success propelled eBay to become to globally recognized leader it is today.
In the present landscape, eBay competes with industry giants like Amazon within the C2C eCommerce sector. However, eBay distinguishes itself by fostering an environment where businesses can cultivate and promote their brands on the platform, offering a tailored, community-driven experience for both sellers and buyers. By championing small businesses, eBay attracts sellers and socially conscious consumers, positioning itself in stark contrast to Amazon's corporate image.
The rising consumer interest in sustainability has presented economic opportunities for eBay, particularly as younger demographics gravitate toward purchasing pre-owned items. in response, eBay has directed its marketing efforts toward Gen Z customers and formed partnerships with cultural phenomena like Love Island, further solidifying its appeal among contemporary audiences.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
13% employee growth in 12 months
Company
Company benefits
- Comprehensive and competitive health and wellness program designed to meet your unique needs.
- We strive to provide programs that help support both mind and body, including quality healthcare insurance, wellness programs and preventative care.
- Stock Purchase Plans
- Retirement Savings and Pension Plans
- Stock Awards
- Life Insurance and Disability Benefits
- Credit Union Memberships
- Balancing work & life - eBay believes in providing you with the opportunity to be your best self in your professional and personal life. In addition to supporting flexible workstyles including hybrid and remote, eBay offers 4 weeks of paid sabbatical time for every 5 years of service
- Giving back to our community - We provide our employees around the globe with opportunities to have a positive impact on their local communities. Through the eBay Foundation, our company matches donations to eligible nonprofits up to $10,000 per employee per year. And our employee-led volunteer groups organize local giving and volunteering activities throughout the world
Company HQ
Greylands, San Jose, CA
Articles
Leadership
Jamie Iannone
(CEO, not founder)Studied at Princeton and Stanford University. Held executive roles at Walmart, Barnes & Noble, and The Children's Place, before becoming CEO of eBay in April 2020.
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