Senior Technical Product Manager, Riot Games
Global Player Support
$183.3-256.6k
+ Incentive compensation + Equity
Player-focused game development platform
Job no longer available
Player-focused game development platform
1001+ employees
Job no longer available
$183.3-256.6k
+ Incentive compensation + Equity
1001+ employees
Company mission
To be the most player-focused game company in the world.
Role
Who you are
- 5+ years of relevant industry experience, preferably in support organizations
- Bachelor’s degree in Computer Science or related field, or equivalent experience
- Understanding of distributed systems, and service to service communication patterns
- Hands-on experience leading agile (scrum) teams
- Experience working collaboratively on a cross-discipline team
- Experience with Java applications at Production Scale
Desirable
- Experience with API Gateway technologies
- Familiarity with Spring Boot
- Familiarity with CRM systems (Zendesk, Salesforce, etc)
- Familiarity with temporal.io or similar business process automation solutions
- Experience developing, integrating, and scaling AI-powered solutions (model training and deployment, generative AI, RAG, etc)
What the job involves
- As a Technical Product Manager III (TPM) at Riot, you will combine deep experiences with product leadership capabilities to provide players with essential features and supporting systems
- As the TPM for Core Integrations in Global Player Support, you will be responsible for setting the direction and vision for our core platform technologies that power our ability to support players around the globe
- You will work with other product leaders within our support organization to understand the current and future needs of the organization, and work collaboratively to develop a roadmap to get us there
- You will partner with our game teams to define and evolve our integration strategy, ensuring we have the capabilities we need to build world-class support experiences for our players. You will report to a Senior Manager of Software Engineering
- Define and drive a vision, strategy and roadmap for Global Player Support’s Core Integration team to meet the current and future goals of the organization
- Manage all customer and partner relationships including game and platform teams that integrate with Riot’s Global Player Support platform
- Manage the product team backlog, create a product roadmap, foster a culture of improvement, and facilitate development practices for the team
- Effectively manage dependencies across multiple organizations, ensuring we are prioritizing the most impactful work
- Actively manage project scope as a result of customer and partner communications and ensure the product team is aligned with Riot’s objectives
- Partner and collaborate with Engineering Management, Technical, Design, and Quality leads within the Global Player Support organization to align on the product and technical plan the team executes on
Our take
Riot Games has grown into one of the world’s most prominent online and mobile game developers, due in large part to the success of its 2009 flagship title League of Legends which hosts over 120M users every month.
Riot is riding the wave of online gaming growth, having made a well timed switch from PC-only into mobile-based gaming, as capitalizing on the rising popularity of esports, with the League of Legends World Championships one of the most watched events in the space.
While expanding its portfolio with new titles has played a role in Riot's evolution, the company's continued success is more firmly rooted in the enduring strength of League of Legends itself. Riot has built a vast ecosystem around the game, from its global eSports tournaments tand regional leagues to its numerous brand partnerships and sponsorships. The League of Legends World Championship in particular remains a cultural and commercial powerhouse, drawing massive viewership and sustaining global engagement. And since its acquisition by Tencent in 2011, Riot has also expanded its presence in Asia, opening new studios in Shanghai and beyond, to further strengthen its site to markets where competitive gaming and eSports are deeply embedded.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2009
$8m
SERIES C
Jul 2008
$7m
EARLY VC
Total funding: $15m
Company benefits
- Healthcare: Medical, dental, and vision plans that cover you as well as your spouse/domestic partner and children.
- Family Care: Life insurance, parental leave, plus short and long-term disability.
- Open Paid Time Off: In addition to holidays, a 2-week end of year break, and a 1-week mid-year break, Rioters are trusted to take the time they need throughout the year.
- Retirement: Riot matches retirement contributions so you can continue to play games long after you retire.
- Play Fund: Riot’s annual play fund allows Rioters to broaden their knowledge of the games that matter to players and the community.
- Donation Matching: Riot matches donations of time and money to nonprofits to double down on support.
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Brandon Beck
(Co-Founder & Co-Chairman)Prior to co-founding Riot Games in 2006, Brandon was a Management Consultant at Bain & Company.
Marc Merrill
(Co-Founder, CPO & Co-Chairman)After a degree at the University of Southern California, they worked as a U.S. Bank Analyst and a Manager of Advanstar Communications. They co-founded Riot Games with Brandon in September 2006, alongside being a Principal of NaHCo3 since 2016.
A. Dylan Jadeja
(CEO)Dylan joined the Riot team in 2011 as CFO and COO, becoming CEO in 2023. Prior to this, he spent 7 years at Goldman Sachs as a VP and nearly 4 years at A.T. Kearney as a Senior Associate.
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