Technical Product Specialist, Slite
AI-powered knowledge base
Job no longer available
AI-powered knowledge base
21-100 employees
Job no longer available
21-100 employees
Company mission
To enable growing teams to instantly get the answers they need - without even searching.
Role
Who you are
- 2+ years of technical support experience, preferably at a small, fast-moving SaaS company
- You can troubleshoot APIs, MCPs, and automation tools without flinching. Prior work with Zapier, Intercom, or Linear is a bonus
- You use AI tools every day, have strong opinions about getting the best from them, and know when to trust them and when not to
- You explain the complicated stuff clearly — in writing, on calls, and with enough warmth that customers feel heard even when things aren't working
- You spot patterns across support issues and connect them to product improvements without being asked
- You're naturally curious. You enjoy getting to the root of why things break, and you follow new tech just because it interests you
- You're comfortable working without established playbooks, building them as you go, and don't wait for perfect information before taking ownership
- You're dependable. Tickets don't get lost on your watch, follow-ups happen, and you care about doing the job properly
What the job involves
- We're looking for a hands-on Technical Product Specialist to help our customers get the most out of Slite and Super
- You'll be both the day-to-day support contact our customers rely on and the depth that gets the harder stuff resolved
- You'll work across the full range of issues, from quick product questions to deep API and MCP debugging to partnering with Sales and CX whenever customers need real answers on a call
- You'll bring an engineering mindset to the role by digging into logs, troubleshooting integrations, finding workarounds, and feeding what you learn back into the product and the Help Center
- Own day-to-day support across all our channels, handling everything from foundational product questions to complex technical investigations, while maintaining strong CSAT and meeting SLAs
- Partner with Sales and CX, joining customer calls to answer technical questions and unblock customers in real time
- Help customers integrate Slite and Super into their AI workflows, troubleshooting MCPs and unblocking automations across Zapier, n8n, and Claude
- Own technical escalations end to end, taking deep-dive tickets (API and MCP issues, integration failures, multi-system bugs) to resolution
- Find workarounds and propose paths forward when customers hit feature gaps
- Work with engineering to drive product improvements, documenting bugs with detailed technical context and spotting patterns across tickets
- Keep the Help Center alive, writing new content, updating what's stale, and building guides that cut down repeat questions
- Build and maintain deep expertise in Slite and Super's product, APIs, and integrations, staying ahead of every new release so customers always get a confident answer
Application process
- As part of your application, we'll ask you to respond to two real customer inquiries we've received. For each, you'll share a draft response to the customer and a short outline of your investigation steps
- There are no perfect answers — we're looking for how you think, how you write to customers, and how you approach finding the root of a problem. We encourage you to use our Help Centers as a reference:
Our take
As today's corporations increase in size and complexity, companies struggle to keep a single source of truth. Slite's AI-powered knowledge base builds a company handbook, implements the collection and organisation of documentation, and allows easy document sharing and discussion between employees in a single centralized location.
A key player in the knowledge base space, Slite's success is built on its commitment to being the most usable solution without trying to become an "everything app". A document on Slite can contain text, tasks, tables and links to other documents, with multiple people able to edit documents in real time. Additionally, its Ask feature allows team members to search for information within the knowledge base using natural language queries.
Slite has already grown an impressive customer base of over 200,000 companies. It's also expanded its product line with the introduction of Super, which helps teams remove the friction of AI implementation at work, syncing company data and providing powerful recipes and tools for the use of artificial intelligence.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2020
$11.7m
SERIES A
Apr 2018
$4.4m
SEED
Total funding: $16.2m
Company HQ
Saint-Georges, Paris, France
Leadership
Christophe Pasquier
(Founder & CEO)Also Founder at Super.work. Previoulsy co-founded Staffit and has experience as a Freelance Developer.
Fadeelah Al-horaibi
(COO)Fadeelah is also the COO at Super.work. She joined Slite in 2021 as a Senior Product Manager, moving into the role of Head of Product in 2022 and COO in 2024.
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