Implementation Consultant Associate, Lucid

• Bachelor's degree with strong academic performance
• 3+ years of experience in a client-facing role in a SaaS environment or larger enterprise; preferably in an implementation, implementation consulting, customer success, technical solutions, or technical support capacity
• Experience in a technical field (e.g., engineering or IT), or strong technical aptitude and passion to become a subject matter expert on the Lucid suite of products and our partner integrations
• Strong organization and attention to detail
• Strong communication skills, both written and verbal, with the ability to create and deliver technical presentations that explain complex subjects to non-technical end users
• Empathy and a passion for problem-solving
• Outstanding task management skills across a varied set of responsibilities in a fast paced, high-volume environment
• Ability to thrive in a fast-paced, start-up-type environment
• Bias towards finding solutions vs. shutting down ideas

Desirable

• The Implementation Team within Customer Experience plays an integral role at Lucid Software by setting up each of our customers for long-term success
• Each Senior Implementation Specialist (“IS”) impacts the business by providing the foundation our customers need to use and adopt our suite of products most effectively
• Provide a best-in-class onboarding experience for Lucid customers across all segments
• Develop an understanding of your customers’ business objectives and success criteria, as well as a strategy for supporting the customer in achieving those objectives through successful implementation of the Lucid suite of products
• Engage directly with stakeholders inside customer organizations to deliver a variety of customized, technical professional service offerings in a professional, timely, and profitable manner
• Serve as a subject matter expert through the successful delivery of technical solutions within broader implementation projects, including (but not limited to) customer migrations, SSO and SCIM configurations, integrations, account consolidations, etc
• Align early with account teams, and prospective customers, in order to appropriately scope projects and set correct expectations
• Re-engage, when necessary, with customers post-implementation to execute on new, or previously identified, initiatives that may require technical configuration and/or migration support
• Required work in office on Tuesdays and Thursdays to more effectively collaborate with other colleagues in the Revenue Organization