Technical Account Manager, Kiln

• +1 year of technical customer support experience for a B2B software company — including technical support, customer onboarding and user training
• Proven experience of APIs troubleshooting, software implementation, testing, and deployment processes
• Used to prioritize and manage support tickets (problem or request) till resolution
• Excellent communication skills to collaborate with users through any means
• Strong knowledge in web3, blockchain and cryptocurrency — understanding of protocols, staking and DeFi
• C1 English + UK working visa

Desirable

• As a Technical Account Manager, you will own a 10-20 customer portfolio while working closely with a Sr. Customer Success Manager, a Sales Engineer and the Product team
• Your objective will be to ensure customers successfully integrate our API-first products and continuously improve their staking activities.
• Onboarding and training: Help business clients understand the staking process, available options, and how to use the company's staking services effectively
• Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process
• Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities
• Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions

• Recruiter Interview (45 min)
• Take-home test (< 2 hours)
• Technical Interview (60 min)
• Core Values Interview (45 min)
• Founders Interview (30 min)
• Offer!