IT Support Engineer, Opus 2

• We are looking for someone with IT support experience to join our team in an exciting new role within the Opus 2 IT team
• Applicants should have key skills and proficient experience in the following areas:
• Windows 11, macOS and Office 365 suite
• Microsoft Office 365 platforms (SharePoint, Exchange, AAD)
• Linux experience
• ISCSI and other file storage technologies
• VPN technologies including but not limited to DirectAccess and Always On VPN
• Network components, network operating systems and computer hardware components
• Network troubleshooting- Basic and/or advanced connectivity testing and firewall knowledge
• Hands-on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software
• Domain controllers, Active Directory Management, DHCP, DNS
• WDS and other deployment tools
• Microsoft Intune or other MDM tools
• Cloud phones and videoconferencing systems (RingCentral, Teams, Zoom)
• Freshservice, ServiceNow or other ticketing solutions
• Performing daily system checks, servers, backups, and firewall monitoring
• Being an escalation point for incident resolution
• Resilience and resourcefulness to work effectively under pressure and to tight deadlines
• Eagerness to acquire documentation skills (reports, policies, procedures, workflows)
• Excellent team player with proven leadership and communication skills
• Self-driven, results-oriented with a positive outlook, initiative, and leadership ability
• A clear focus on high quality work
• A natural forward planner who critically assesses own performance
• Comfortable working in a non-corporate, relaxed, and unstructured working environment
• Reliable, flexible, and determined
• Good communication skills for dealing with diverse range of colleagues and end users
• Keen for new experiences and a drive to grow skill sets
• Must be able to handle the pressures of simultaneously co-coordinating a wide range of activities and recommend appropriate solutions when needed

Desirable

• Working with our global IT Support Engineers to provide top class support to end users
• Assisting in the monitoring, troubleshooting, and supporting of our internal environment(s)
• Point of contact for user support request delivered via the service desk ticketing system, driving resolution in accordance with well-established policies and procedures
• Provide remote and onsite technical support when needed
• Administration of email, AD, AV, DHCP, and DNS
• Work with our existing Change Management, Patch Management, Supplier Management and Licensing processes
• Proactive problem solving
• Participate in project planning activities
• Documentation production and review
• Network Infrastructure support and management
• Respond to complaints, taking all appropriate actions to turn any dissatisfied users into satisfied users
• Deploy patches on hardware/software/networks/environments as well as supporting the architecture and integration of technical solutions
• Act as liaison for escalations to 3rd party vendors
• Administration and maintenance of mission critical web and database servers
• Configuration and set-up of all new server systems required for the company’s activities
• Firewall administration and overall client network security with the Network Security Specialist
• You will also research and document major incidents and problems
• The company's standard working hours are from 09.00 to 17.30 each week from Monday to Friday. Please be aware, you may be required to work different shift patterns to support business requirements. Out-of-hours or on-call support could also be required