Operations Manager, Phorest
North America
More information about location
Salon management solution
Be an early applicant
Salon management solution
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- 6+ years of work experience . You bring at least 3 years of management experience, with a proven track record of leading multiple teams
- You have a demonstrated ability to lead, inspire, and coach teams to achieve and exceed their targets
- Solutions-oriented, you excel at thinking on your feet and collaborating with your team to overcome challenges
- You possess excellent communication skills, with a proven ability to work effectively across departments and influence cross-functional stakeholders
What the job involves
- We are seeking a dynamic Operations Manager to drive the scaling of our Customer Success operations across the North American region
- This pivotal role will oversee our Onboarding, Data Migrations, and Feature Activation teams, ensuring seamless execution and alignment with our growth objectives
- The successful candidate will focus on achieving key metrics and continuously enhancing the customer journey for our North American clients
- You will own and be accountable for critical operational metrics while working cross-functionally with our Sales and Customer Success teams
- You will ensure smooth client transitions across all journey stages, manage escalations effectively, and serve as a key liaison with our Product and Development teams to prioritize client feedback and feature requests
- A growth mindset and a commitment to making Phorest the Premium software provider in North America are essential
- Design and deliver a best-in-class onboarding experience, managing escalations and continuously improving processes based on client feedback and success metrics (NPS/CES)
- Lead and develop a high-performing team focusing on training, coaching, and career development while setting a motivating vision and fostering a positive team culture
- Own key operational metrics including go-live targets and cancellation rates, driving excellence through data-driven insights and proactive performance communication to leadership
- Maintain a deep understanding of Phorest's products and the salon and med spa industries, effectively bridging the gap between client needs and company offerings
Application process
- Contact: Áine Solon, Senior Talent Acquisition Partner – People
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$20.9m
GROWTH EQUITY VC
Total funding: $34.3m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company values
- Growth Mindset: We are all about growth - when it comes to ourselves, our company & our clients
- Seirbhís Go Hiontach: Irish for 'excellence in service' or 'service without measure'
- Can-Do Attitude: We are dynamic and have a bias for action
Company HQ
North City, Dublin, Ireland
Articles
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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