Junior Onboarding Specialist, MoeGo

• This is a high-impact, customer-facing role that requires strong communication skills, a passion for helping others, and the ability to manage multiple accounts simultaneously in a fast-paced environment
• 1–2 years of experience in a customer-facing role (onboarding, customer success, support, or similar)
• Excellent verbal and written communication skills in English
• Strong organizational skills with the ability to manage multiple accounts and priorities
• Comfort with technology platforms and ability to learn new software quickly
• A customer-first mindset with genuine enthusiasm for helping people succeed
• Ability to work independently and proactively in a remote environment

Desirable

• We are looking for a Junior Onboarding Specialist to join our Customer Success team and support the seamless onboarding of our T4 and T5 tier clients (vSMB & SMB)
• In this role, you will be the first point of contact for new customers, guiding them through product setup, training, and early adoption to set them up for long-term success
• Reports to: Director of Sales
• Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
• Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
• Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
• Partner with Account Executives to ensure a smooth handoff from sales to onboarding
• Document customer configurations, progress, and outcomes in CRM and project management tools
• Identify and escalate risks or blockers that may impact the customer experience
• Contribute to the continuous improvement of onboarding playbooks, resources, and processes
• Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues