Senior Advanced Analytics Specialist, Klaviyo
Customer Success Analytics & Operations
$96-144k
3+ days a week in office (San Mateo, CA)
The only CRM built for B2C
Job no longer available
The only CRM built for B2C
1001+ employees
Job no longer available
$96-144k
3+ days a week in office (San Mateo, CA)
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- The ideal candidate is intellectually curious, strategically and analytically minded, proactive in seeking solutions to challenging problems, and highly focused on solving problems for our customers by leveraging data science methodologies
- This role requires a blend of analytical skills with a strategic mindset and a proven ability to communicate effectively with senior leadership
- You have 5+ years of professional experience in an advanced analytics or data science role; prior experience with SaaS an advantage
- You have experience working with various supervised (e.g., regression, classification, decision trees) and unsupervised (clustering, principal component analysis, anomaly detection) data science modeling techniques to drive business decision making and outcomes
- You possess advanced experience working with Python, SQL R, DBT, Github, and Excel to support operating efficiently and developing solutions at scale
- You have experience modeling within Python packages (e.g., pandas, numpy, scikit-learn, xgboost, statsmodels) and building data visualization across various platforms (e.g., Tableau, Thoughtspot, matplotlib, seaborn, ggplot2, plotly, shiny)
- You have well developed communication and organizational skills, a demonstrated ability working cross functionally to partner with Senior Business leaders, experience operating to a roadmap, managing projects and setting clear milestones and deliverables, and experience preparing materials for an executive audience
- You balance attention to detail with swift execution, taking ownership and delivering work product in a timely manner to drive outcomes
- You are comfortable operating autonomously with a bias towards action, learning and constant iteration
What the job involves
- Klaviyo is looking for a Senior Advanced Analyst / Data Scientist to join our growing Customer Success Analytics & Operations team
- In this role, you will report to the Senior Manager, OPS & Analytics
- The successful candidate will leverage their quantitative and technical skillset, analyze data and build customer journey, archetype, and maturity models, and partner closely with Customer Success and Go-to-Market leadership
- This role will have a meaningful impact via developing and maintaining models and delivering data-driven insights, analyzing customer behavior & business drivers, and developing strategies and solutions to drive results for Klaviyo’s customers
- The successful candidate will be instrumental in driving greater insight and measurement of the customer experience and identifying benchmarks for success, leading to improved customer strategies and greater retention and expansion outcomes for Klaviyo
- Collaborate with senior leaders across Go-To-Market operations and the Customer Success team, to drive strategic analytics and support initiatives that shape the growth trajectory of Klaviyo
- Determine appropriate modeling methodology, and subsequently build, train, deploy, and maintain predictive models (e.g., build model drift monitoring) that can proactively identify Customer opportunities and drive customer success
- Own and develop reporting and analytics resources, identify and create new benchmarks and metrics that drive customer success, and tell data driven stories about the health of Klaviyo’s customers
- Scope and plan end-to-end advanced analytics projects by identifying the business problem, leading exploratory data analysis, determining critical key performance indicators (KPIs) and implementing data-based solutions for appropriate business stakeholders
- Dissect trends, quantify opportunities, and undertake customer and driver based journey analytics to support business planning & strategic decision making within Customer Success
- Convey findings in a cohesive story, including summarizing insights from analyses, identifying next steps and providing recommendations
- Collaborate with cross-functional teams across disciplines such as CS Systems & Engineering, Sales Operations, Marketing Operations, Product, Business Intelligence, Data Science and Finance
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
2 people
Meet Blake, Manager of New Hire Onboarding
Our mission
Base Camp provides a best in class onboarding program, fueled by 'just in time' learning throughout a new hires' first 100 days.Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- Put customers first.
- Win together.
- We’re 1% done.
- Know the score.
- Be meticulous in your craft.
- Move fast, no shortcuts.
- Drivers wanted.
- Stay hungry, stay humble.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 139 more jobs at Klaviyo