Software Engineering Manager, Zocdoc
Backend
$176-264k
API connecting patients to doctors
Open for applications
API connecting patients to doctors
1001+ employees
Open for applications
$176-264k
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Want to be at the center of Zocdoc’s growth, leading the product platform that powers everything from exciting new products like Zo to our core Marketplace and industry-leading enterprise APIs
- See platform strategy as product strategy, and you’re fired up by building scalable, AI-enabled systems that define what the business can do next
- Are a technical leader who thrives on building and coaching high-performing, mission-driven engineering teams
- Enjoy the challenge of balancing long-term platform strategy with fast-moving business tradeoffs, making smart decisions on the fly without losing sight of the bigger picture
- Get energy from pacing ahead of demand — anticipating product needs, building reusable systems, and laying track before trains arrive
- Believe in impact through leverage: data platforms, APIs, product onboarding automation, and observability as the multipliers that enable dozens of products
- Want to build not just services, but the operating system of healthcare — technology that gives power back to the patient
- Excel at partnering with cross-functional stakeholders — Product, PMM, BD, and Sales — by navigating competing priorities, aligning diverse product asks into a cohesive platform strategy, and ensuring every capability delivered creates clear, measurable customer impact and adoption
- Excited to grow as a leader, working closely with leadership to expand your influence
- 7+ years of backend or platform engineering experience working on APIs, data platforms, scalable distributed systems, or similar technologies
- 3+ years leading teams that delivered mission-critical systems in a modern cloud microservices environment
- Have a proven track record of building and scaling product platforms, designing APIs, data pipelines, and distributed systems that became core to business growth
- Have experience growing data platforms: ingestion, normalization, ETL pipelines, and serving models that scale with complexity while meeting security and compliance standards (HIPAA/PHI a plus)
- Are fluent in API ecosystems and developer experience, and know how to build customer-facing platforms developers adopt with confidence
- Are fluent in observability and reliability practices, defining SLOs, building dashboards, running incident response, and ensuring service health is visible and actionable
- Can balance long-term platform vision with short-term business tradeoffs, making pragmatic decisions on the fly without losing sight of strategy
- Excel at partnering with cross-functional stakeholders and communicating clearly at all levels, aligning diverse asks into a cohesive platform strategy that drives real customer outcomes
- Can grow and scale a high-performing team, hiring exceptional engineers, mentoring them into Staff and future leaders, and sustaining engagement and retention
- Are passionate about being an AI advocate, embedding AI into platform workflows, championing automation, and using AI to reduce toil and expand what’s possible
What the job involves
- As the Engineering Manager for Interop Platform, you’ll be center stage to Zocdoc’s growth and product development. This isn’t just running a team; it’s owning the product platform strategy that defines Zocdoc’s future. The platform you lead will be the foundation for our most strategic bets: scaling Zo, our phone AI agent, automating product onboarding, making integrations observable and self-serve, and enabling enterprises to connect with confidence
- Your work will influence not just how Zocdoc builds products today, but how we become the healthcare platform of tomorrow
- This is your chance to build at the highest level of impact: raising the bar on technical rigor, scaling APIs and data systems, and developing engineers into leaders
- You’ll make Interop’s progress visible not just in code but in business outcomes, powering Zocdoc’s most strategic bets and leading the broader charge to make us the healthcare platform that finally gives power to the patient
- Leading and scaling the Interop Platform team- hiring, mentoring, and developing engineers into high performers and future leaders
- Raising the technical bar- enforcing high standards for system design, code quality, observability, and reliability across all services
- Owning platform delivery- ensuring APIs, data pipelines, and systems are secure, scalable, and reliable in a modern microservices cloud environment
- Driving predictable execution- running clear planning, standups, and retros to ensure roadmap commitments are delivered with consistency and quality
- Balancing priorities- making smart trade-offs between long-term platform investments and high-visibility business needs, keeping strategic goals in focus while unblocking immediate demands
- Partnering across Zocdoc- working closely with Product, PMM, BD, and peer engineering teams to align on priorities, balance competing asks, and ensure every capability delivered drives real customer outcomes
- Making progress visible- translating technical work into dashboards, narratives, and outcomes that executives, providers, and enterprise partners can understand and value
- Anticipating future needs- pacing the platform ahead of demand by identifying reusable systems, data capabilities, and automation that unlock the next generation of products
- Championing resilience- ensuring the platform meets enterprise-grade reliability, scalability, and HIPAA/PHI compliance requirements
- Fostering innovation and continuous improvement- encouraging curiosity, experimentation, and investment in new technologies and patterns that expand Interop’s leverage
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $374m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(CEO & Co-Founder)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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