Senior IT Analyst, ASAPP
$100-115k
+ Equity grant + Performance bonus
Office located in Mountain View, CA
Generative AI for contact centers
Open for applications
Generative AI for contact centers
201-500 employees
Open for applications
$100-115k
+ Equity grant + Performance bonus
Office located in Mountain View, CA
201-500 employees
Company mission
To elevate human performance through the power of generative AI.
Role
Who you are
- 4+ years of IT experience, with a proven track record of supporting executive/leadership teams
- Platform Expertise: Strong proficiency in Jamf (macOS) and Intune (Windows); Jamf 200+ certification (or similar MDM training) preferred
- Automation Mindset: Practical exposure to scripting (Bash/Python), APIs, or low-code tools like Okta WorkflowsIdentity & Access Knowledge: Hands-on experience with Okta and Google Workspace administration in a scaling environment
- Process Driven: A solid understanding of ITSM practices (Incident, Request, Change, and Asset Management).Security First: Experience working within compliance-driven frameworks (SOC2, ISO 27001) where security is a core requirement
- Communication: The ability to translate complex technical concepts into clear instructions for non-technical users
What the job involves
- ASAPP’s IT Services team is intentionally small, highly collaborative, and built for impact
- We’re a lean group of four engineers supporting a fast-moving, security-focused, SaaS-first organization
- The team operates with a high degree of autonomy and ownership
- We’re looking for strong decision-makers who can seamlessly switch between independent execution and close collaboration, prioritize effectively in a dynamic environment, and take responsibility for the why behind the work—not just closing tickets
- This role sits at the intersection of employee experience, automation, lifecycle operations, and executive support
- You will directly influence how ASAPP’s leadership and global workforce experience technology, while helping scale, modernize, and automate IT services
- You should be comfortable owning problems end to end, making sound judgment calls, and partnering closely across Security, Engineering, Workplace, and People teams to deliver simple, scalable solutions
- Deliver exceptional white-glove support for ASAPP’s executive leadership, ensuring high-touch service and minimal downtime
- Act as the primary escalation point for complex technical issues, providing deep-dive troubleshooting for macOS, Windows, and core SaaS platforms
- Optimize the User Lifecycle, managing the end-to-end onboarding and offboarding process with a focus on automation and security
- Drive IT Excellence by maintaining and evolving our internal knowledge base, runbooks, and self-service documentation
- Partner with IT Engineering to identify, design, and implement automated workflows that eliminate manual toil
- Champion Endpoint Security by contributing to initiatives focused on device management, access control, and compliance
- Participate in an on-call rotation to ensure the stability of business-critical operations
Our take
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But it's early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
In 2024, ASAPP continued to lead the way in generative AI for contact centers, with the launch of its GenerativeAgent product, redefining customer service by automating 99% of interactions and boosting efficiency and satisfaction. With strong partnerships and a history of success, ASAPP is ready for even more growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
Company benefits
- Learning & Development: We understand the importance of fostering continuous learning and growth among our team members. To support this, we offer comprehensive training programs and a range of career development opportunities. These initiatives are designed to help you acquire new skills and expertise, as well as refine your existing talents
- Comprehensive Health Benefits: We believe that you are at your best when you’re healthy. We provide comprehensive medical, vision, and dental coverage for you (and your family) and a monthly gym reimbursement to help keep you at your best
- Daily Catered Meals: Food not only fuels our endeavors but also acts as a catalyst for ASAPP team members to bond and recharge. In each of our offices, we offer a variety of snacks, beverages, and catered meals (or food stipends) to facilitate this experience
- 401K Program: While we strive to shape the future of customer interactions for enterprises, we prioritize the financial well-being of our by offering company-sponsored retirement accounts. Moreover, we provide contribution matching to empower them to save for their future (US only)
- Family Leave: At ASAPP, we prioritize the significance of family, including quality time and support. So, we provide comprehensive benefits such as maternity, paternity, and family sick care leave
- Vacation: We have lofty ambitions to create norm-changing experiences but also recognize the importance of allowing our team to unplug and reset. We offer a vacation program that gives you the time to enjoy life experiences outside of the workplace
Company HQ
World Trade Center, New York, NY
Leadership
Gustavo Sapoznik
(Founder & CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 3 more jobs at ASAPP