Forward Deployed Software Engineer, Pallet

AI Agents

$160-200k

+ Equity at 80th percentile and bonuses tied to customer go-lives

Junior, Mid and Senior level

New York

More information about location

5 days a week in office (New York City, NY)

All-in-one transportation & warehouse management

Be an early applicant

All-in-one transportation & warehouse management

21-100 employees

B2BArtificial IntelligenceEnterpriseLogisticsTransportSaaSAutomation

Be an early applicant

$160-200k

+ Equity at 80th percentile and bonuses tied to customer go-lives

Junior, Mid and Senior level

New York

More information about location

5 days a week in office (New York City, NY)

21-100 employees

B2BArtificial IntelligenceEnterpriseLogisticsTransportSaaSAutomation

Company mission

To build a new operating system for global logistics.

Job

Company

Role

Who you are

1–5 years of experience shipping and owning production systems in high-growth or early-stage environments
Strong experience integrating with third-party APIs, authentication systems, and event-driven workflows
Experience debugging distributed systems in production under real customer constraints
Comfortable working in ambiguous environments where documentation is incomplete, and requirements evolve during execution
Experience working directly with customers or external stakeholders is a strong plus
You enjoy debugging messy real-world systems more than building pristine internal abstractions
You’re comfortable sitting with customers and figuring things out in ambiguous environments
You prefer shipping impact quickly over polishing perfect architectures

What the job involves

We’re hiring one of our first Forward Deployed Software Engineers to embed directly with customers and deploy production AI agents inside some of the world’s largest logistics companies
You will sit alongside customer engineers and operations teams, reverse engineer legacy systems, design pragmatic integrations, and ship AI workflows into messy, real-world environments
This is not a research or pure backend role
This is a hands-on deployment role focused on getting systems live, keeping them reliable, and owning real-world outcomes
You'll reverse engineer undocumented APIs, ERPs, TMS systems, and internal tools with minimal guidance
Debug broken data pipelines, mismatched schemas, and flaky integrations in production environments
Sit onsite with customer teams (~25% travel) to diagnose failures and ship fixes in real time
Make pragmatic tradeoffs to get systems live under tight timelines
Own customer go-lives end-to-end — from scoping to production stability
Our Tech Stack:
Backend: Node + TypeScript on Encore.dev. Event-driven design with message passing and queues. Hosted on GCP
Database: PostgreSQL
LLMs: OpenAI, Anthropic, Google for foundation models; fine-tuned models on Vertex AI
Browser Automation: Playwright
Frontend: Next.js + React + TypeScript. Hosted on Vercel
Observability: Datadog for logging and metrics

Application process

Intro Chat with Recruiting - (30 mins)
Technical Screen + Meet and Greet with an Engineer (60 mins)
Executive Chat with Bizops Lead or CTO (30-45 mins)
Final Interview: deep-dive technical and behavioral interviews (~4 hours)

Our take

Bringing the power of AI to logistics, Pallet supplies an all-in-one platform that combines transportation and warehouse management. This union of TMS (transportation management system) and WMS (warehouse management system) software in one place makes for a valuable asset for organisations that are seeking to supercharge efficiency.

By collecting everything in one place, Pallet ensures that it stands out from less broad offerings - delivering order entry, dispatch, warehousing, billing, customer communication and more. Clients are able to put all their teams on one platform and automate many of their most time-consuming tasks with the help of AI.

With a long list of customers including teams at SpaceX, Google and Apple, it is clear that Pallet has made a space for itself in the market. The company raised substantial funding in 2025, in a round led by General Catalyst, which is being used to grow its team and operations in line with surging demand for its product.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 3 rounds)

May 2025

$27m

SERIES B

Oct 2024

$18m

SERIES A

Total funding: $48m

Company benefits

🩺 Health, Vision and Dental benefits
🏝️ Flexible PTO
➕ Life Insurance and Accidental Insurance
❤️‍🩹 Short-Term Disability Coverage
💸 Equity for all staff
🪜 401k option; helping you save for the future
📚 Yearly learning and development stipend
🚌 Commuter benefits if you live in SF
🚘 Fully covered uber ride home if you ever have to work late in the office
🏡 Remote office home stipend
🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
🍲 Company paid dinners on Tuesdays and Thursdays in the office
🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷

Company HQ

Nob Hill, San Francisco, CA

Leadership

Sushanth Raman

(Co-Founder & CEO)

Prior to founding the company, they were an Engineer at Retool and Product Manager at Google.

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