Director of Customer Success Management, EvenUp
$200-225k
OTE
OTE is with a 75/25 split + Equity
AI-driven support for personal injury lawyers
Job no longer available
AI-driven support for personal injury lawyers
201-500 employees
Job no longer available
$200-225k
OTE
OTE is with a 75/25 split + Equity
201-500 employees
Company mission
To close the justice gap using technology and AI.
Role
Who you are
- 5+ years of management experience in Customer Success or Technical Account Management
- 2+ years in a second line management role
- Proven ability to scale CSM operations across multiple segments: scaled / tech touch in SMB, strategic account planning and onsite engagement in Enterprise
- Exceptional communication and relationship-building skills; comfortable working with senior executives both internally and externally
- High integrity and passion for creating meaningful impact for customers and teammates alike
What the job involves
- We’re looking for a Director of Customer Success Management to lead and scale our growing CSM team as a second-line manager
- This person will be responsible for driving product adoption, retention, expansion, and advocacy across our SMB, Mid-Market, and Enterprise customer segments
- You’ll develop a best-in-class CSM motion that’s both strategic and hands-on — focused on building trusted relationships at all levels of the organization, creating scalable processes, and collaborating cross-functionally to deliver exceptional customer outcomes
- This is a key leadership role at EvenUp as we scale our investment in customer enablement and engagement — ideal for someone who thrives in fast-paced, ambiguous environments and knows how to balance structure with flexibility
- Manage CSM Managers across SMB, MM, and Enterprise segments to deliver quarterly NDR and lead generation goal attainment
- Scale and mature an existing function to drive expansion and adoption of major product transitions in the last 6 - 12 months
- Hire and ramp contributors into a high-performance organization with recruiting, training, and pace setting
- Experiment with and refine lifecycle playbooks to drive value from existing subscriptions and creates opportunities for expansion with new product cross sales (owned by Account Management)
- Develop specific and targeted goals for leaders and contributors on your team to help them grow and develop
- Find innovative and creative ways to improve and increase performance
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done
- Partner cross-functionally with Sales, Product, and Marketing leadership to align on customer outcomes, share insights, and drive continuous improvement
Our take
Every year, millions of personal injury cases in the US are resolved with only a small fraction going to trial, leaving many victims potentially under-compensated due to inaccurate settlement proposals. EvenUp aims to change this by leveraging AI technology to streamline the assessment of injury cases.
The AI tools evaluate raw case files, including medical and police records, creating tailored "demand packages" that present comprehensive compensation arguments. This improves lawyer performance and victim outcomes.
Despite concerns about AI bias and privacy, EvenUp has garnered significant investor interest, closing a funding round in 2024 that was one of the largest in the history of legal AI. Now valued at over $1 billion, it is investing in its team and introducing new techniques and products for personal injury and other legal areas.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2025
$150m
SERIES E
Oct 2024
$135m
SERIES D
Total funding: $370m
Company benefits
- Flexible working hours to match your style
- Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
- A variety of virtual team events such as game nights & happy hours
- Choice of medical, dental, and vision insurance plans for you and your family
- Flexible paid time off and 10+ holidays per year
- A stipend to upgrade your home office for fully-remote roles
- 401k for US-based employees
Company HQ
The Castro, San Francisco, CA
Leadership
Rami Karabibar
(Co-founder & CEO)Graduated from the McGill University with a Bachelor's Degree in Investment Management. Previously worked as a Management Consultant at Bain & Company and as a Startup Generalist at Zoomer.
Raymond Mieszaniec
(Co-founder & COO)Previously co-founded EquitySim. Also worked as a Risk Consultant at PwC Hong Kong and Mainland China and as an Accountant at Scotiabank.
Saam Mashhad
(Chief of Product & Legal Operations)Previously worked as a Law Clerk at the Superior Court of Quebec. Also co-founded Compass Startup & Legal Clinic where they served as the Director for 3 years before becoming an Associate at Norton Rose Fulbright.
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