Senior End User Support Engineer, Vitesse
3 days a week in office (Holborn, London)
Cross-border payment solutions
Job no longer available
Cross-border payment solutions
201-500 employees
Job no longer available
3 days a week in office (Holborn, London)
201-500 employees
Company mission
To be the treasury and payment provider of choice for the Insurance Market.
Role
Who you are
- Relevant Microsoft Office 365 experience
- Intune and Jamf endpoint management
- Experience of Joiner / Mover / Leaver processes
- Ordering and asset management of end user devices (laptops, screen etc)
- Previous Intune Autopilot and MDM rollout experience
- Day to day support of Exchange and SharePoint on-line
- Experience with using Office 365 Admin Centre, Azure Active Directory
- Windows Operating Systems
- Awareness of Windows Active Directory security groups and domains
- Experience of working in IT Service Desk environments
- Strong Windows Server and Windows client experience
- Some knowledge of the principles of LAN hardware: Switches, Firewalls, Wireless Access points/controllers etc
- Strong desktop support background
- Ability to prioritise work and meet deadlines
- Willingness to work outside of normal office hours on occasion to fix issues
- Strong abilities for creating and following procedures, and general diligence in maintaining processes
What the job involves
- Reporting to the Head of Support & Service Management, as Senior End User Support Engineer you will provide support and maintenance for our corporate cloud technologies including our Office 365 / InTune estate, Azure AD and client workstations, laptops and other mobile devices
- The successful candidate would help maintain and provide support to these areas and their users
- To provide support to users both locally and remotely
- To log incidents and service requests and maintain relevant records
- To support the server, desktop and cloud-based O365 applications
- To escalate complex or unresolved incidents
- To ensure security controls are enforced
- To execute periodic maintenance procedures
- To develop further procedures as the company grows
- To respond to alerts and assist in remediation
- To maintain records, inform users about the process and advises relevant persons of actions taken
- Relevant Microsoft Office 365 experience
- Intune and Jamf endpoint management
- Experience of Joiner / Mover / Leaver processes
- Ordering and asset management of end user devices (laptops, screen etc)
- Day to day support of Exchange and SharePoint on-line
- This position requires attendance in Vitesse’s Holborn based office Tue, Wed, Thu of each working week
Salary benchmarks
Our take
Vitesse is a payment business providing global payment services to a range of businesses. Operating on one of the largest domestic banking and payment networks in the world, Vitesse gives its customers direct access to over 180 countries' domestic payment networks and processes over $10B in transactions.
It's focused on serving customers in the insurance market by providing improved liquidity management and faster claims settlement. Insurance is the largest market in terms of revenue and the fastest growing, and as a result of Vitesse's success in the Lloyds of London market, the company has established itself as an industry leader.
Having closed successful funding rounds, the company aims to double its revenue in the coming years whilst also focusing on growing its team across London and Rotterdam and establishing a presence within the US market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2024
$93m
SERIES C
Feb 2022
$26m
SERIES B
Total funding: $127.6m
Company benefits
- 25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays
- Hybrid working arrangements – minimum 2 days in the office, Tuesday - Thursday
- Contributory pension scheme
- Enhanced Parental leave
- Cycle to Work Scheme
- Private Medical Insurance with AXA
- Unlimited access to therapy sessions through our partner, Oliva
- Discounted Gym membership through Gympass
- Financial Coaching with Octopus Wealth
- 2 days of volunteering leave per year
- Sabbatical after 5 years’ service
- Life Assurance - MetLife (UK employees only)
- Ongoing Learning and Development to support you reach your career goals
Company HQ
Holborn, London, UK
Leadership
Phillip McGriskin
(Founder & CEO)An experienced CPO having worked for Worldpay. Also previously the Founder and CEO of Envoy Services.
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