Senior Data Scientist, Etsy
Customer Support Analytics
$136-176k
You will also be eligible for an equity package, an annual performance bonus, and our competitive benefits
More information about location
1-2 days a week in office (Brooklyn, NY )
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$136-176k
You will also be eligible for an equity package, an annual performance bonus, and our competitive benefits
More information about location
1-2 days a week in office (Brooklyn, NY )
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- Are you passionate about using sophisticated behavioral analysis to drive product development and strategy in customer support? If so, this could be a great match
- 4+years of proven success as a data scientist or analyst focused on supporting product teams with data access, reporting, and insights
- Successful track record of distilling highly complex problems into narratives that are concise, action focused, and memorable
- High proficiency with advanced analytical techniques and SQL
- Ability to communicate insights to senior executives verbally, visually, and in writing
- Curious mentality to drive creative problem-solving and business impact
- A trust in and commitment to Etsy’s vision, mission and values
What the job involves
- We are looking for an experienced Analytics professional to support the product and operations teams responsible for building solutions to deliver effortless, human support to buyers and sellers
- Your team’s work ensures Etsy provides world-class customer support and a safe, trusted marketplace for the millions of buyers and sellers in the Etsy community
- As a Senior Data Scientist working in the Customer Support and Services area you will work to deliver clear insights, and provide access to metrics, data, and tools needed for decision-making and optimization at all levels of the organization
- This is a full-time position reporting to the Manager of Customer Support & Services Analytics
- You would be joining the Customer Support & Success Analytics team, which provides analytics support to Customer Support, Outsourcing, and related Product and Engineering teams
- We are a hybrid team made up of Data Scientists and Analysts who support product launches and experiments, conduct proactive analyses using Etsy data to uncover new opportunities, and enable self-service reporting for operations across our partner teams
- Your main partners would belong to both the Customer Support and Outsourcing Operations and Product-Engineering teams, whose mission is to deliver available, reliable, and delightful support to our members and to enable scalable growth through outsourcing support, enforcement, and other internal work across various external vendors
- Partner at the Director and VP level of our Customer Support operations team; combine support, behavioral, and transactional data to shed light on opportunities for operations and product teams
- Identify impactful metrics to understand the performance of your partner teams, and ingrain these metrics into teams’ day-to-day decision-making
- Lead proactive analyses to uncover opportunities, help teams set strong hypotheses, and deliver robust analysis
- Lead experimentation, help teams set strong hypotheses, and deliver robust analysis of experiment results
- Continually evaluate and refine your technical toolkit; teach what you learn to the team
- Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity, Equity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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