Senior Customer Marketing Manager, LucidLink
$150-170k
+ Equity and 15% annual bonus
Cloud-based video editing
Be an early applicant
Cloud-based video editing
101-200 employees
Be an early applicant
$150-170k
+ Equity and 15% annual bonus
101-200 employees
Company mission
To make data universally, securely, and seamlessly accessible to everyone, everywhere.
Role
Who you are
- The role requires both strong storytelling instincts and technical curiosity — the ability to understand real customer workflows and translate them into narratives that resonate with enterprise buyers and technical evaluators
- 5+ years of experience in customer marketing, lifecycle marketing, advocacy, product marketing, or content marketing in B2B SaaS (enterprise preferred)
- Proven ability to produce enterprise-grade customer stories, including navigating approvals and multiple stakeholders
- Hands-on ability to capture and edit simple customer storytelling videos
- Strong cross-functional collaboration skills, particularly with revenue and customer teams
- Technical curiosity and the ability to translate product implementation details into credible narratives
- Strong project management and prioritization skills, with the ability to operate independently. Preferred Experience
- Experience in enterprise infrastructure, storage, security, collaboration, or workflow-heavy products
- Experience building customer proof systems including taxonomy, tagging, governance, and usage tracking
- Experience creating sales enablement assets based on customer proof
- Experience supporting customer speakers, webinars, events, or executive roundtables
What the job involves
- LucidLink is looking for a Senior Customer Marketing Manager to turn real customer outcomes into credible stories and proof that help prospects buy with confidence and help existing customers succeed with LucidLink
- This role owns the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning those workflows into case studies, video stories, and sales-ready proof assets that support lifecycle programs and revenue motions
- You will partner closely with the Lifecycle Marketing and the Account Management team to map and support the customer journey from closed-won through onboarding, adoption, renewal, and expansion
- Lifecycle Marketing owns lifecycle strategy and programs, while Customer Marketing translates customer outcomes into stories, proof, and educational assets that reinforce those programs
- You will also collaborate with Demand Generation, Product Marketing, Content, Sales, and Product teams to ensure customer outcomes appear consistently across campaigns, sales conversations, and customer education
- You'll own the end-to-end customer storytelling pipeline, capturing how customers implement and use LucidLink and turning real customer workflows and technical use cases into case studies, video stories, quotes, and web narratives
- Translate customer outcomes into sales-ready proof assets (slides, proof packs, reference briefs) and build a searchable system of record that enables revenue teams to quickly find and use the right customer proof in deals
- Partner with Lifecycle Marketing and Account Management to map the customer journey and develop storytelling and educational content that supports onboarding, adoption, renewal, and expansion
- Capture and communicate measurable customer impact through workflow narratives, before/after metrics, and outcome-driven stories
- Collaborate with Lifecycle Marketing, Demand Generation, Product Marketing, Content, Sales, and Product teams to activate and distribute customer stories across campaigns, webinars, sales conversations, and other customer-facing moments
- Deliver a customer journey map with clearly defined “moments that matter,” aligned with Lifecycle Marketing and the Account Management team
- Publish one to two high-credibility customer stories, including at least one video-first workflow story
- Establish a lightweight customer proof system of record with tagging, storage, and an initial usage report
- Launch the first sales-ready proof packs aligned with priority industries or personas
Application process
- Our goal is to determine whether you’re a great fit for our team, customers, and culture while giving you the opportunity to learn more about LucidLink and ask questions along the way.
- The interview stages for this role are:
- Initial conversation with our Talent team
- Hiring Manager interview
- Cross-functional interviews with key collaborators (Customer Success, Sales Enablement, and Content)
- Take-home assignment and presentation
- Final conversation with our CMO
Our take
Remote working has become a pretty standard part of the fabric of modern-day work life. But how do you navigate remote working in professions - such as video editing - where people require computers capable of downloading huge files and softwares in order to do their job? That’s the issue LucidLink takes aim at, with its cloud-based file-sharing service.
Its platform is specifically designed to be able to share very large amounts of data over very long distances, immediately. This is what makes it suitable for cloud-based video editing services - a huge breakthrough for media and television which enables post-production to be possible remotely in a way that it fundamentally wasn’t before.
LucidLink has cornered a very clear gap in a huge market. With 2023 funding expected to help the company reach profitability, it already had swathes of high-profile customers. These include Netflix, MTV, Condé Nast, Spotify, JP Morgan and Vice, so it's set to make serious waves moving forward,
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2023
$75m
SERIES C
May 2022
$20m
SERIES B
Total funding: $114.6m
Company benefits
- Stock option plan
- Additional vacation days based on your needs so you can maintain a healthy work-life balance
- Flexible working hours and work location
- Company-sponsored sport cards for you and one companion
- Fresh fruits and other snacks in the office at all times and a company-sponsored team lunch every Friday
- A full-coverage health care package that includes dental care and medical supplies
Company HQ
West Portal, San Francisco, CA
Leadership
George Dochev
(Co-Founder, Chairman & CTO)Previously Lead Software Engineer at ASE Engineering, before co-founding and serving as Director of Software Engineering at DataCore Software.
Peter Thompson
(Co-Founder & CEO)Former Manager of Inabata & Company, President and Representative Director of DataCore Japan, and VP of Emerging & Developing Markets at DataCore Software.
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