Junior Customer Success Manager, Dotdigital
Omnichannel marketing automation platform
Job no longer available
Omnichannel marketing automation platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To empower marketers to achieve their goals in faster and smarter ways.
Role
Who you are
- 1+ years proven experience within customer-facing roles, marketing or e-commerce (but not essential for the right candidate)
- Ability to grow an existing portfolio of accounts, elicit and build upon new referrals
- Strong written/verbal communication skills
- Organised and efficient
- Personable, confident and outgoing; a proven ability to build rapport
- Ability to excel in a team-based environment
- Confident and personable, with the ability to present in masterclass-type events both in person and virtual to customers
- Experience of digital marketing desirable, especially in an email marketing and/or SaaS environment
What the job involves
- We are looking for applicants with an interest in SaaS sales (e.g., Email Service Providers, eCommerce platforms, System Integrators, CRM, etc.)
- Although no prior experience is required, we are open to recent University graduates holding a Marketing or eCommerce degree
- Candidates with passion and drive to learn and embody our ethos are encouraged to apply
- The successful candidate will demonstrate a consultative approach, the ability to listen and understand how Dotdigital can help our client's businesses, and exhibit fundamental commercial negotiation skills
- Responsibilities include answering both platform and strategic queries as well as handling objections
- Familiarity with email marketing principles is a plus, although not mandatory for this entry-level role
- Manage the retention and growth of your portfolio of clients across their lifecycle, maintaining an active opportunity pipeline
- You’ll be targeted on renewal, retention, and key customer objectives with a focus on advocacy
- Create, identify and qualify selling opportunities by maintaining regular contact with your clients
- Grow the accounts in your client portfolio through cross-and-up-selling
- Retain your customers by ensuring strong feature and channel adoption
- Provide the highest levels of customer service
- Deliver against your sales targets and pipeline commitments
- Collaborate with other teams including Support, Client Services, Corporate Sales and channel
- Maintain accurate and up to date records in our CRM system
- Maintain a high degree of account management and control
- Continually develop your industry knowledge and demonstrate commercial under-standing
- Develop strategic growth plans for key accounts in your portfolio
Application process
- 15 minute call with Team talent
- 30min interview with Head of Customer Success - Retention (Only for external candidates)
- 1 hour interview with Head of Customer Success and Leadership Team
Our take
Dotdigital builds an omnichannel marketing solution for B2C, B2B, and NFP marketers. The company serves thousand's of brands around the globe, counting British Airways, Royal Aeronautical Society, Barbour, Accolade Wines, and City & Guilds among its clients.
Marketers using Dotdigital can create hyper-targeted marketing campaigns that increase businesses' marketing ROI, boosts sales revenue and attracts more qualified leads. What's more, Dotdigital sets itself apart by being the world’s first carbon-neutral marketing automation platform.
Dotdigital's main priority is developing new data-driven digital marketing features in order to increase its customer base. New product launches and strategic investments are key to the company's continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- Parental leave: Having a child is one of the biggest moments of your life and whether you’re a mum or dad, we understand the importance the time off work gives you to bond with your family. That’s why we offer an enhanced paternity, maternity and adoption leave policy for new parents.
- Medical cover: We offer medical insurance in all our global locations for our employees to feel reassured and offer options to look after their health and feel supported.
- Paid sick leave: When you’re unwell, you don’t want the added worry of whether you’re going to be paid for time off. That’s why we offer a company paid sick leave policy to support you when you need it.
- Dotdigital day: On top of your annual leave allowance and the holiday closedown period, we give you an extra day’s paid leave per year to use as you wish. It could be a day off on your birthday or a family birthday, a day to move house, or an opportunity to take advantage of the sunny weather!
- Share reward: Those who qualify may be granted a number of share options at no cost to themselves with the option to exercise these shares in the future.
- Wellbeing reward: Everyone has different ways of keeping themselves happy and healthy – the wellbeing reward is a flexible benefit that you can use towards an activity, hobby or membership.
- MyPossibleSelf: We recognise the importance of having on hand mental health and wellbeing support when you need it most. That is why we have a MyPossibleSelf wellbeing app membership for all Dotdigital employees.
- Wellbeing Days: As part of our continued support of employee wellbeing we want to provide you with time to support family, dependents, yourselves, and worthy causes.
- Loyalty reward: We’re proud to have employees who’ve been with the company since day dot and we believe loyalty is definitely something worth celebrating. So, for your first 5 years of service, and every additional 5 years’ service beyond that, have dinner and drinks on us.
- Specific policies to support our employees: There may be times where your personal circumstances can be challenging and mean you require some additional support from us. That is why we have internal policies on Bereavement, Babyloss, Menopause and Fertility Support to ensure you feel supported during this time.
Company HQ
London, UK
Leadership
Milan Patel
(CEO)Milan joined Dotdigital in 2007 as a Group Financial Controller, since then he has held a number of roles and moved into the role of CEO in 2016.
Tom Mullan
(CFO)Prior to joining Dotdigital in 2025, Tom was CFO at Gresham Tech for over 6 years. He was also the CFO at Fadata Group. Director of Commercial FInance (EMEA) at Guidewire Software, and Manager at Ernst & Young.
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