Customer Success Manager, AppsFlyer

• AppsFlyer is looking for a self-motivated and proactive Customer Success Manager
• The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease
• 3+ years of experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS platform
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
• Excellent written and verbal communication skills for technical and non-technical audiences
• You’re a fast learner who is naturally curious and thrives in a fast-paced and dynamic work environment

Desirable

• This role oversees the lifecycle of customers from onboarding to renewal
• As a Customer Success Manager, you’ll join a team of people who are laser-focused on delivering the best experience to AppsFlyer’s customers
• Become an in-house expert in AppsFlyer’s product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the AppsFlyer product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to the AppsFlyer Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes