Customer Success Enablement Manager, DISCO
+ RSUs
AI enabled legal technology
Be an early applicant
AI enabled legal technology
501-1000 employees
Be an early applicant
+ RSUs
501-1000 employees
Company mission
To reinvent legal technology to automate and simplify complex and error-prone tasks that distract from practicing law.
Role
Who you are
- 5+ years proven experience in sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technology
- Strong understanding of and experience implementing sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategies
- Demonstrated ability to design and delivery effective sales training programs
- Excellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneously
- Demonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departments
Desirable
- Strong understanding of sales processes, methodologies and best practices
- Excellent written and verbal communications, and presentation skills
- Strong Salesforce and MEDDPIC experience
What the job involves
- We are looking for a Customer Success Enablement Manager to drive the success of our sales and customer-facing teams
- You will be responsible for developing and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences
- Partner with Customer Success leadership and cross-functional teams to develop business plans, including targets for utilization, headcount, and investment plans
- Represent Customer Success in strategic initiatives and projects, managing larger projects effectively
- Identify and lead opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction
- Analyze data and metrics to develop enablement strategies and Customer Success playbooks
- Continuously monitor and refine enablement initiatives to ensure they remain relevant, data-driven, and aligned with DISCO’s strategic goals and market dynamics
- Ensure enablement initiatives are closely tailored to the specific needs and goals of the Customer Success team
- Oversee the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed
- Lead change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies
- Develop and implement communication strategies to articulate the benefits and rationale behind enablement transformations
- Support new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success
- Serve as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams
Our take
DISCO is a legaltech leveraging cloud computing and AI to enhance compliance, dispute resolution, and investigations, thereby optimizing outcomes for legal teams and their clients. its suite of tools, including case builders, review platforms, and e-discovery solutions, is designed to minimize errors and better align with established legal practices compared to traditional e-discovery tools.
In response to the growing need for independent brands to reduce reliance on major tech platforms for customer acquisition, DISCO was founded. This initiative comes at a pivotal time as businesses increasingly shift online, driving up the costs associated with acquiring customers through digital channels. Consequently, brands are actively seeking alternative methods to expand their customer base.
DISCO has experienced significant growth as a result of this demand, boasting a clientele of approximately 1,000 firms, including a majority of the prestigious Am Law 200. Funding has positioned the company for further expansion into European and Asian markets. With ongoing refinements to its AI software, DISCO is poised to maintain steady progress in an ever-evolving landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Oct 2020
$60m
LATE VC
Jan 2019
$83m
SERIES E
Total funding: $193.8m
Company benefits
- Start-up culture
- Open PTO
- Growth opportunities
- Medical, dental, and vision, 401(k)
Company values
- Meaningful impact: We strive to ensure that every employee is connected to our mission and we believe that every employee is capable of driving meaningful impact to our customers and communities
- All-in: We build bridges across teams and projects and value all opinions, perspectives, and ideas - no matter who or where they come from. We all work across functions as needed to ensure that we win as a team
- Grit & grace: We are resilient and adaptable and capable of quickly changing in response to new problems, ideas, or data. We balance our grit with humility and empathy, giving grace and respect to our employees, communities, partners, and customers
- Innovation: We approach problems with what we call the "inventor's spirit", the idea that you should not accept the world as it is, but instead seek ways in which it could be made better. We are curious, observe sharply, spot issues, and solve problems from the ground up. We debate and strive to create an environment in which the best ideas win
- Craft: We are deeply passionate about our craft and believe in the importance of striving for excellence and improvement every day, whether that craft is software engineering, sales, or any other aspect of our work. We continuously look for opportunities to become better at what we do
Company HQ
Congress Avenue Historic District, Austin, TX
Articles
Leadership
Kiwi Camara
(CEO)They studied at Harvard Law School and hold a Ph.D. in Economics from Stanford. Previously a Partner at the law firm Camara & Sibley from 2009-2013.
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