Customer Success Associate, TradingHub
£60-80k
+ Annual discretionary performance bonus
3-5 days a week in office
Financial markets analytics
Open for applications
Financial markets analytics
101-200 employees
Open for applications
£60-80k
+ Annual discretionary performance bonus
3-5 days a week in office
101-200 employees
Company mission
TradingHub's mission is to help financial institutions maintain the integrity of the markets, by detecting and preventing financial crime and enhancing trading performance.
Role
Who you are
- Proven industry experience within a financial setting
- Hands-on skills in a programming/scripting language such as SQL, Python, C#
- A good understanding of one or more asset classes such as fixed income, FX or commodities
- Logical and analytical approach with great attention to detail
- Excellent written and verbal communication skills, with demonstrable experience in customer-facing positions
- Driven and eager to achieve results
- Able to communicate effectively to key stakeholders at all levels
What the job involves
- We are seeking a Customer Success Associate to join our Customer Operations team in London
- They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met
- By leveraging their product expertise, they also work closely with customers to deliver training on our tools
- This is a technical, customer-facing position with daily interaction with some of the largest financial institutions in the world
- It will suit those with a genuine interest in financial markets and an appreciation of data analysis
- Assist in the onboarding and support process of our cutting-edge software platforms, working cross-functionally to ensure customers have a smooth transition to our systems
- Use your understanding of financial instruments and analytics skills to review and interpret large volumes of customer trade data
- Provide input and collaborate with our product development teams to help improve our products based on customer feedback
- Contribute to complex data analysis projects for some of the world’s largest financial institutions
- Offer customers technical expertise on the use of our systems in the context of trade surveillance
- Learn and use our proprietary scripting language to fix bugs and ensure system reliability
Salary benchmarks
Our take
Based in London and also operating out of Toronto and Singapore, TradingHub provides market analytics solutions to some of the world’s biggest investment banks, hedge funds, and asset managers to help them identify and analyse market abuse, rogue trading and other financial misdeeds.
Protecting the integrity of financial markets is crucial to keeping the global economy in good health, or at the very least, able to recover after a downturn. Judging by the scale of TradingHub’s network, the company plays a key role.
Though it keeps most of its client base under wraps, HSBC is one confirmed customer, while TradingHub also publicises that its clients have well over $20 trillion in assets under management (AUM). No doubt the company is operating in a high-stakes environment, but its organic, venture capital-free growth since launch suggests its holding its own.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Annual company-wide performance bonus
- Hybrid working policy (up to 2 days a week remote)
- Flexible working hours
- Aviva private medical insurance + Unum dental cover
- Discretionary EMI share option scheme
- Extended parental leave (up to 6 months of fully paid maternity leave)
- 5 days study leave towards professional qualifications
- Cycle to Work & Techscheme
- Pension plan (enhanced 5% employer contribution)
- Death in service coverage
- 25 days holiday + bank holidays
Company values
- Ambition - We have ambitious plans to grow our business. Everyone at TradingHub is best placed to use and maximise their valuable skills. We align roles and people so that our customers always receive excellent service.
- Accountability – TradingHub’s proactive approach to supporting customers means we lead by example and own our actions and the results they generate. Every one of us gets involved and contributes to this.
- Partnership – We value collaboration and diversity in every partnership we build. Our culture fosters inclusivity and teamwork, which provides the foundation to our lasting client connections.
- Trust – Our customers trust us with their highly confidential data and information. TradingHub are worthy of that trust.
Company HQ
Barbican, London, UK
Articles
Leadership
Neil Walker
(Co-founder & Manager)Former Non-Executive Director of clearing house group LCH, Head of Credit Trading at Dresdner Bank AG, and Non-Executive Director at Derivatives Consulting Group. Previously worked in Structured Credit Trading for Merrill Lynch.
Diversity, Equity & Inclusion at TradingHub
- Education & Learning - In addition to introducing annual training on diversity and inclusion, we regularly host sessions with speakers on a variety of topics. Recent topics covered include being transgender, living with autism, male allyship and being comfortable being uncomfortable.
- Sourcing diverse talent - Annually we partner with the Bright Network to enable us to access a wider pool of female engineering talent. We will also be introducing a Returnship Programme in late 2023.
- Company-wide mentoring - We run a mentoring programme across the whole business to support in a number of areas such as career development, building industry knowledge and understanding and becoming a manager.
- Employee resource groups - We have three groups at TradingHub: the Women’s Network, CSR committee (including Diversity and Inclusion representatives) and a Global Social committee. All gather and work together to ensure the community at TradingHub is well-supported.
- Family-friendly policies - We are proud of our enhanced Maternity and Paternity policies, as well as the Shared Parental Leave policy, which aim to put our employees' needs first.
Share this job
View 7 more jobs at TradingHub