Vice President of Customer Success - US, Odaseva
Enterprise data platform for Salesforce
Job no longer available
Enterprise data platform for Salesforce
101-200 employees
Job no longer available
101-200 employees
Company mission
To create a data platform built specifically to help the world's largest, most ambitious Salesforce customers keep their data protected, compliant, and agile.
Role
Who you are
- 15+ years of experience in customer success, account management, or a related field, with a proven track record of leading high-performing teams in the Salesforce ecosystem
- Proven experience scaling a CSM team, where you built solid foundations
- Deep understanding of data governance, security, and compliance challenges faced by enterprise customers
- Exceptional communication and presentation skills, with the ability to build strong relationships with C-level executives and technical stakeholders
- Strong ability to understand and translate customer challenges and concerns into solution-oriented discussions to demonstrate the business value of our solutions and services
- Strong experience leading and facilitating executive meetings or technical workshops with admins and architects
- Ability to engage in technical conversations on data security & governance topics such as Salesforce APIs, Salesforce Security, Archiving, Data Masking and Seeding, etc
- Project manager mindset (prioritization, multitasking and organization skills)
- Passion for customer success and a commitment to driving customer value and satisfaction
- Ability to prioritize and perform effectively in a highly dynamic work environment
- Full professional proficiency in English
What the job involves
- As a VP, CSM for North America, you will be a key contributor to the success of Odaseva
- Lead and Inspire: Build, develop, and lead a high-performing North American CSM team, fostering a culture of customer-centricity, collaboration, and continuous improvement
- Strategic Alignment: Partner with the SVP CSG and other executive leaders to define and execute the overall customer success strategy for North America, ensuring alignment with company goals and objectives
- Customer Advocacy: Serve as the executive sponsor for top-tier customers, building and maintaining strong C-level relationships to drive strategic partnerships and maximize customer lifetime value
- Revenue Growth: Trigger revenue expansion through proactive renewals, upsells, and cross-sells within the existing customer base, collaborating closely with Sales and Account Management teams
- Operational Excellence: Establish and manage key performance indicators (KPIs) for the CSM team, including adoption, customer satisfaction, retention, expansion, and advocacy metrics
- Thought Leadership: Serve as a trusted technical advisor to both customers and internal teams, providing expert guidance on Odaseva platform adoption, data governance, and security best practices
- Customer Onboarding: Oversee and optimize the onboarding process for key customers, ensuring a seamless transition and rapid time-to-value
- Adoption & Advocacy: Develop and implement programs to accelerate product adoption, increase customer engagement, and drive customer advocacy across the North American customer base
- Escalation Management: Act as the final point of escalation for critical customer issues, ensuring swift resolution and proactive communication to maintain customer trust and satisfaction
- Voice of the Customer: Establish a robust feedback loop to capture and analyze customer insights, informing product roadmap, support processes, and overall customer experience improvements
- Knowledge Sharing: Foster a culture of knowledge sharing and collaboration within the CSM team, providing regular training and development opportunities to enhance technical expertise and customer success skills
- Cross-Functional Collaboration: Build strong relationships with key stakeholders across the organization, including Product, Engineering, Support, and Marketing, to ensure seamless customer experiences and drive company-wide customer success initiatives
- Content Creation: Contribute to the development of high-quality content, including knowledge base articles, best practices guides, and thought leadership pieces, to educate and empower customers and internal teams
Our take
At enterprise scale, Salesforce data management is uniquely challenging. Large volumes and complex business processes significantly increase risks that can threaten data integrity and potentially halt business operations. With Odaseva, Salesforce architects and platform owners have a powerful set of tools to address these foundational data issues. Clients, including notable brands like Oxfam and Heineken, benefit from a comprehensive suite that ensures data is centralised, accessible, and secure, with solutions for data archiving, privacy, and automation.
Odaseva, engineered by Salesforce experts and endorsed by Salesforce Ventures, is utilised by over 120 million users. In 2023, Odaseva achieved significant milestones, including adding new enterprise customers and expanding data centres across four continents to meet data residency requirements. The platform also introduced innovative features such as Backup and Restore with a five-minute Recovery Point Objective (RPO), enhanced data archiving capabilities with Archive Viewer, and end-to-end encryption with Odaseva Gateway.
Further solidifying its commitment to data security, Odaseva earned new certifications like HITRUST for the U.S. healthcare industry, TISAX for the German automotive industry, and IRAP for Australian government entities. These achievements, combined with its growing portfolio of high-profile clients, position Odaseva for continued success and leadership in Salesforce data security.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$54m
SERIES C
Oct 2020
$21.9m
SERIES B
Total funding: $89.9m
Company benefits
- Remote options
- A team of smart and kind people (inspire emulation - not competition)
- A place where you can make an impact and grow your career
- A company at the forefront of data & cloud innovation
Company values
- Deep trust and security
- Customer, partner, and employee success
- Agility, kaizen, and innovation
- Passion, engagement and fun
- Excellence and world-class organizational growth
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Richard Zolezzi
(Chief Legal Officer)Previously Attorney at Rogers & Wells for 9 years, Counsel at Nixon Peabody for 3 years, and Partner at Catapult Advisors for 5 years.
Rémy Claret
(Chief Marketing Officer)Previously worked for 12 years at Genesys, holding various positions such as Product Marketing Director and Manager Sales Engineering.
Sovan Bin
(CEO)Previously Lead Technical Architect at Salesforce.com for 5 years, and Oracle Siebel Consultant at Capgemini for 3 years.
Vincent Delamarre
(Chief Growth Officer)Worked at Salesforce for 9 years, holding various positions such as Senior Account Executive and Regional Vice President.
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