Senior Operations Manager, Vitesse
More information about location
2+ days a week in office
Financial infrastructure for insurance
Job no longer available
Financial infrastructure for insurance
201-500 employees
Job no longer available
More information about location
2+ days a week in office
201-500 employees
Company mission
To empower the insurance ecosystem with a financial infrastructure that moves claims funds securely and in real-time.
Role
Who you are
- You are a results-driven leader with a deep understanding of payments and operations, paired with a proven ability to manage teams and implement impactful change in fast-paced environments
- You combine operational expertise with strategic thinking and thrive on building scalable processes and risk-controlled environments
- 5+ years’ experience in a senior operational role within Financial Services, ideally in payments, treasury, settlements, or liquidity
- 4+ years of direct people management experience with a track record of building, coaching, and leading high-performing teams
- Experience working with senior leadership
- Deep understanding of payment processing lifecycles, funding operations, and associated risk controls
- Demonstrated ability to lead incident management and escalate appropriately while driving long-term resolution
- Strong analytical and business analysis skills with a background in change and transformation
- Experience with process automation and leveraging operational data to drive improvements
- Excellent communication skills, capable of clearly explaining complex issues to diverse audiences
- Confident in chairing cross-functional meetings and influencing senior stakeholders
- Highly organized with strong prioritization skills and the ability to manage multiple competing demands
- Adaptable, collaborative, and capable of working independently or within a wider team
What the job involves
- As the Senior Operations Manager, you will report to the VP, Operations and be accountable for the efficient, timely, and accurate processing of payments and receipts
- You will lead a high-performing team, manage operational risk, handle incidents and escalations, and drive continuous improvement
- This role is instrumental in futureproofing Operations to meet Vitesse’s strategic and commercial goals, while ensuring operational resilience, scalability, and compliance
- You will collaborate closely with cross-functional stakeholders including Risk, Product, Dev, Commercial and Customer Support to deliver a seamless and controlled operations function
- With a strong focus on automation, data-driven decision-making, and risk awareness, you will help shape and execute operational strategies to support long-term growth
- Oversee the day-to-day BAU operations of payments and funding to ensure SLA compliance and operational excellence
- Monitor and evaluate team performance to ensure high productivity, quality, and development of a best-in-class operations function
- Manage escalations and incidents with a focus on timely resolution and root cause analysis to prevent recurrence
- Implement and evolve operational strategies that align with Vitesse’s long-term objectives
- Own and manage operational risk within the UK Operations team, fostering a strong risk-aware culture and ensuring adherence to regulatory requirements
- Collaborate with Risk, Compliance, and the Operations Control Managers to maintain a robust, controlled, and auditable environment
- Drive automation and increase Straight-Through Processing (STP) rates by reducing manual processes and identifying opportunities for optimization
- Produce and present meaningful Management Information (MI) and insights to senior stakeholders and Executives to inform decision-making
- Lead and contribute to cross-functional projects aimed at enhancing the customer journey and improving process efficiency
- Foster a culture of continuous improvement, coaching and developing team members to support career growth and team cohesion
Salary benchmarks
Our take
Vitesse is a payment business providing global payment services to a range of businesses. Operating on one of the largest domestic banking and payment networks in the world, Vitesse gives its customers direct access to over 180 countries' domestic payment networks and processes over $10B in transactions.
It's focused on serving customers in the insurance market by providing improved liquidity management and faster claims settlement. Insurance is the largest market in terms of revenue and the fastest growing, and as a result of Vitesse's success in the Lloyds of London market, the company has established itself as an industry leader.
Having closed successful funding rounds, the company aims to double its revenue in the coming years whilst also focusing on growing its team across London and Rotterdam and establishing a presence within the US market.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2024
$93m
SERIES C
Feb 2022
$26m
SERIES B
Total funding: $127.9m
Company benefits
- 25 days holiday (+ 8 bank holidays)
- +1 Extra day annual leave per year
- Hybrid working
- Pension scheme
- Cycle to work Scheme
- Private medical insurance
- Mental health Unlimited therapy
- 1 month sabbatical after 5 years of service
- Gym Subsidy
- Financial coaching
- 2 Days paid volunteering leave
- Learning & development
Company HQ
Holborn, London, UK
Leadership
Phillip McGriskin
(Founder & CEO)Prior to Founding Vitesse in 2016, Phillip spent nearly 5 years at Worldpay as a Chief Product Officer and Managing Director of Worldpay Features. Before that, they Founded Envoy Services where they served as the CEO for over 5 years.
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