Customer Success Manager, Nosto

$80-90k

This role will have an additional bonus component in addition to the base salary.

CSS

HTML

JavaScript

Google Analytics

Shopify

Junior level

New York

More information about location

Commerce experience platform

Job no longer available

Commerce experience platform

101-200 employees

B2BArtificial IntelligenceMarketingAnalyticsSaaSData AnalysiseCommerce

Job no longer available

$80-90k

This role will have an additional bonus component in addition to the base salary.

CSS

HTML

JavaScript

Google Analytics

Shopify

Junior level

New York

More information about location

101-200 employees

B2BArtificial IntelligenceMarketingAnalyticsSaaSData AnalysiseCommerce

Company mission

To make every impression relevant.

Job

Company

Role

Who you are

2+ years of experience in CSM
Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
Deep understanding of E-commerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimization)
Experience with Shopify Plus Merchants
Excellent communication skills: active listening, persuasive writing, and presenting
Ability to challenge clients' assumptions while maintaining absolute service-mindedness
Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
Good understanding of HTML, CSS, and Javascript
Experience with Marketing Platforms such as Email, Reviews
Understanding of Google Analytics or any other web analytics tool
Passion for emerging technology and/or retail
Fluent English

What the job involves

In this position, you will be part of the commercial team in North America.
You will liaise with both Sales and the Product Team – guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto’s position as the global leader in personalization.
You act as a consultant to merchants, making sure the highest standards are met.
You will work in close collaboration with the customer to deploy high impact Nosto campaigns across Nosto Site Search, Merchandising, Product Recommendations and Content Products.
You are the first point of contact for all matters Nosto related including issue resolution.
Data analysis and interpretation are no strangers to you and you take pride in your retention metrics.
Empower our customers to reach their goals using Nosto’s Search and Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
Own the entire customer lifecycle after onboarding, including training, retention, growth & satisfaction
Engage a portfolio of clients and build personal relationships with key people in the organizations
Identify and act on win-win opportunities for additional client investments
Relay valuable feedback and insights from the market to the product team
Deliver keynotes and webinars on different aspects of personalization
Improve both customer-facing and internal processes
Create customer heroes & advocates, and work proactively with marketing to tell their story

Our take

Powered by AI, Nosto provides brands and retailers with a Commerce Experience Platform that helps them execute digital experiences at faster rates and at lower manpower. With companies such as Kylie Cosmetics, Dermalogica, and MUJI using Nosto, the company has now spread to more than 100 countries and has offices across Europe, the US, and Australia.

The success of Nosto is partly thanks to its trio of founders' combined experience in cloud computing, AI, and eCommerce brand development. Founded in 2011, the company hit the market at a time when eCommerce was only just swelling to the leviathan it is today.

The company is experiencing a period of rapid growth as well, with substantial funding awarded in early 2023. Nosto users saw a 300% growth in gross merchandise volume between 2018 and 2022, indicating the potency of the Nosto platform for a pool of more than 1,500 customer brands.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

23% employee growth in 12 months

Glassdoor (3.9)

Company

Funding (last 2 of 7 rounds)

Feb 2023

$16m

LATE VC

Oct 2021

$8.6m

LATE VC

Total funding: $42m

Company HQ

Kamppi, Helsinki, Uusimaa

Leadership

Jim Lofgren

(CEO)

Alongside Nosto, they are the CEO of Veganord Capital. Previously the CEO of Klarna North America and La Redoute Nordic.

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