Senior Client Success Manager, Later
$130-160k
OTE
3 days a week in office
Social media marketing scheduling platform
Be an early applicant
Social media marketing scheduling platform
1001+ employees
Be an early applicant
$130-160k
OTE
3 days a week in office
1001+ employees
Company mission
To build the world’s first Social Revenue Platform.
Role
Who you are
- Candidates need to have worked in a revenue role as a Customer Success Manager, Account Executive or Account Manager, and have experience working in a dynamic, fast-paced SaaS, Martech, or Agency environment
- We’re looking for someone who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset and has a desire to put their best self forward every day to accomplish their goals and the goals of the business
- Successful individuals at Later have excellent communication skills, are able to prioritize their time effectively, and ensure that our customers are finding value in the products and services they’ve purchased
- 5+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue
- Strong experience building pipeline, and accurately forecasting renewals and upsells
- Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
- Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
- Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
- Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change
- You’re proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes
- Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results
- Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics
- Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support
- You share insights to help the team stay ahead and make informed decisions
- You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you
- You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration
What the job involves
- As a Senior Client Success Manager at Later, you will be accountable for the retention, growth, and overall success of your assigned book of business
- Senior Client Success Managers at Later are part of a revenue team, and as such you will be goaled based on net revenue retention (renewals and upsells) across your portfolio of customers
- Reporting to the VP of Client Success, this is a great opportunity for someone that wants to join a rapidly growing company with significant personal and professional growth opportunities
- Identify new opportunities for your customers to grow with Later
- Build Mutual Success Plans for all of your customers and nurture customers towards those success plans
- Build account maps to help expand the footprint of our partnership into the customers you’re supporting
- Become an expert at demonstrating the value of Later’s products and services
- Be accountable for and drive renewals, upsells, and cross-sell for your book of business, ensuring that both the customer and Later grow together
- Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals
- Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services
- Collaborate with the Later Services team, and project manage services kicks offs
- Coordinate with the Services team on individual campaigns, as well as recurring managed services
- Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
In a significant development, Later recently merged with Mavrck to become one single brand under the name Later. The unified entity brings together its flagship products to drive traffic and revenue from platforms like Instagram and TikTok. This move aims to enhance user experience, drive engagement, and allow brands and creatives to achieve their social marketing and revenue goals effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Flexible Paid Time Off
- Hybrid Work Environment
- Competitive Healthcare Benefits
- Stock Options
- Learning & Development Opportunities
Company HQ
Chinatown, Vancouver, BC
Leadership
Roger Patterson
(Co-Founder)Serial entrepreneur and Software Engineer, Roger has also co-founded Launch Academy, a non-profit grass-roots startup incubator, gaming company, Flock & Swarm Mobility and automated business intelligence company, Datacomb Data Services.
Ian Mackinn
(Co-Founder & CTO)Ian has had a hand in building enterprise-scale software products over a successful career at Google, SAP and Pulse Energy. Ian co-founded Placeling and was the Technical Lead at the mapping startup, Mapdash.
Cindy Chen
(Co-Founder)A design expert, Cindy has worked as Product Designer at Thinkific and as a Design Lead at Momentus Software.
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