Help Desk Technician, The Black Tux
$25 - $35 an hour
Office located in Gardena, CA
Suits and formal wear for rent and purchase
Be an early applicant
Suits and formal wear for rent and purchase
101-200 employees
Be an early applicant
$25 - $35 an hour
Office located in Gardena, CA
101-200 employees
Company mission
To offer men an alternative to traditional tuxedo and suit rental outlets.
Role
Who you are
- This role is ideal for someone who thrives on solving problems, enjoys working directly with people, and takes pride in delivering reliable, hands-on support in a fast-paced environment
- 1+ years of IT support or related enterprise help desk experience preferred
- Windows & macOS operating system and hardware administrative support experience preferred
- Skilled abilities within hardware support and configuration of iOS and Android Devices preferred
- General fluency with hardware configuration, troubleshooting, and support
- Proven self starter with an ability to work alone or in groups
- Amazing ability to communicate effectively as the helpdesk technical resource
- Has a people centric mindset; is a guru at all things problem solving and interpersonal relationships
- Day Shift role, 7am - 4pm PT
- Availability to shift schedule as business demands require
- Availability to be on-call on weekends and holidays
- Must be able to lift 30+ lbs
What the job involves
- In this role, you’d be joining the Information Technology team. The team’s mission is integral for End User, Enterprise and Warehouse Systems support, ensuring our staff have the best support, tools and access to perform their role seamlessly
- As our Helpdesk Technician supporting our LAX Warehouse, you'll be the go-to technical resource for our warehouse staff while also contributing to IT support across the broader organization
- You'll troubleshoot and resolve issues ranging from hardware and software problems to account access and network connectivity—ensuring our teams have the tools they need to keep operations running smoothly
- Beyond day-to-day support, you'll own the complete employee technology lifecycle, from configuring equipment and conducting onboarding sessions to managing offboarding and asset recovery
- Triage and tackle requests in our help desk queue for end user, enterprise and warehouse systems and hardware
- Provide a range of technical support across various operating systems as well as the related hardware (including portables, desktops, and peripherals)
- Provide general account support, service outage support and basic network support for the LAX Warehouse location and staff
- Oversee complete employee lifecycle (on/off-boarding) which includes conducting onboarding sessions, IT equipment configuration/reset, desk setup, and account handoff
- Act as a resource for best practices regarding hardware and application usage
Our take
Born from a dissatisfaction with tux hiring, the founders of The Black Tux sought to create an alternative to traditional tuxedo and suit rental outlets, something that was a more fun and enjoyable experience for customers.
Clients can hire or buy one of the company's own designed 100% merino wool suits as well as cotton shirts and proper leather shoes. Using quality and craftsmanship to set them apart from other traditional rental options that typically offer factory-made polyester garments that have been through many rounds of dry cleaning. Customers can build their own look or have one curated by in-house stylists based on their needs. Suit hire is competitively priced considering the garments are worth upwards of $1200 on the shelf.
With standalone showrooms and a Partnership with Nordstrom, Black Tux has recently stepped into the physical retail world. Moving into a future where suits aren’t just reserved for weddings, and the stigma around clothing rental begins to diminish, the company has also started to provide formal wear for interviews and even dates.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2018
$30m
SERIES C
Sep 2015
$25m
SERIES B
Total funding: $67.6m
Company benefits
- Competitive salaries
- Health, dental, vision and life insurance coverage
- 401(k) Plan
- Paid parking
- Paid maternity and paternity leave
- Open vacation time
- Stocked kitchen & pantry
- Free Lunch Fridays
- Complimentary dry cleaning & tailoring services
- Quarterly excursions (baseball games, sailing trips, etc)
- Frequent happy hours
- Free suit rentals
- Dog friendly office
- Four blocks from the beach, two from the Promenade
Company HQ
Downtown, Santa Monica, CA
Leadership
Patrick Coyne
(Board Member)After completing an MBA from NYU Stern School of Business, they co-founded The Black Tux. They are also co-founder and CEO of LiveControl, which provides video production crews remotely.
Andrew Blackmon
(CEO)Before co-founding The Black Tux, they studied English Literature at Pepperdine University and completed an MBA from HEC Paris.
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