Enterprise Customer Success Manager, Prophecy.io
Low code data engineering
Be an early applicant
Low code data engineering
101-200 employees
Be an early applicant
101-200 employees
Company mission
To democratize the development and deployment of high-quality data pipelines.
Role
Who you are
- Proven Technical Experience: 5+ years in Customer Success, or Account Management in B2B SaaS, with a focus on the modern data stack (ETL, Databricks/Spark, Snowflake, or cloud data warehousing)
- Strategic Relationship Management: Demonstrated success navigating the complexities of Fortune 250 enterprise accounts, working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams)
- Consultative Communication: Exceptional skills in building consensus across diverse stakeholder groups and the ability to translate technical complexity into business outcomes
- Willingness to Travel: Up to 30% as required to visit key customers and deepen strategic partnerships on-site
What the job involves
- The Customer Success Manager (CSM) is a critical, relationship-focused role centered on technical adoption and value realization within Prophecy's customer base
- The CSM is the primary post-sale orchestrator responsible for ensuring that technical stakeholders realize the measurable productivity gains promised during the sales cycle
- This role requires a hybrid profile: a technical data expert, a proactive project manager, and a trusted advisor for data teams
- Drive Adoption, Value Realization and Renewal: Partner with customers to transition from "closed-won" to high-volume production. Own the technical success charter, ensuring teams leverage Prophecy’s AI-native agents and visual ETL tools to modernize their data pipelines and ultimately leading to the customer renewing
- Monitor Technical Health and Risk: Proactively track account health through adoption metrics and technical milestones. Identify "stalled adoption" or technical friction early, leading structured discovery and cross-functional mitigation efforts to prevent churn
- Deliver Consultative Value Reviews: Collaborate with Account Managers on Quarterly Business Reviews (QBRs). You present the "Value Realized"—detailing specific use cases completed, efficiency gains for data engineers, and alignment with the customer's technology roadmap
- Orchestrate Cross-Functional Success: Act as the primary technical point of contact, coordinating with Solutions Engineering, Product Management, and Professional Services to resolve complex data engineering problems and drive platform foundations
- Voice of the Customer: Translate field-level feedback into actionable insights for our Engineering teams. Drive the customer's long-term technical vision by ensuring their requirements influence Prophecy’s AI-driven product roadmap
Our take
Some reports suggest that data engineers can spend as little as 20% of their time actually analysing data - the rest is spent on administrative tasks like data cleaning and organization. It’s an issue that legacy data management systems are struggling to help enterprises stay on top of, according to Prophecy.
Prophecy has developed a data engineering platform that offers a low-code environment that runs in parallel to the code editor, meaning both analysts and engineers can easily toggle back and forth and collaborate on projects. The company also offers a compiler to help companies move their data pipelines onto the cloud.
This means that Prophecy’s offering straddles two rapidly accelerating trends that could see the company win big business. Firstly, there's an increasing number of companies looking to migrate to the cloud without the astronomical costs and risks that doing so independently can bring. Secondly, the rise of low/no-code is driven by the high demand for (and general shortage of) developer talent. It’s helped the company onboard some key enterprise customers already, so with healthy funding under its belt, Prophecy is making confident first steps.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jan 2025
$47m
SERIES B
Oct 2023
$35m
SERIES B
Total funding: $116.5m
Company benefits
- We provide Platinum (Blue Shield 90 PPO) healthcare for you and your family that is paid 100% by Prophecy
- There is flexible time off
- Our office is comfortable, with easy parking and everyone gets a standing desk
- California Avenue in Palo Alto is walkable from the office and provides excellent lunch options
- Equinox gym is walkable from the office and your membership is paid by us
Company HQ
Core-Columbia, San Diego, CA
Leadership
Raj Bains
(Co-Founder & CEO)Worked as a Software Developer / Engineer with Microsoft and NVIDIA, then moved into senior engineering roles at RMS and Viome, and senior product roles at Clustrix and Hortonworks.
Rohit Bakhshi
(Co-Founder & Advisor)Has worked as a Development Lead with Accenture Interactive, then consulted with them on R&D. Subsequently worked on product development for Hortonworks, Meteor Development Group, and Confluent. Also served as the Web Chair for the VLAB Executive Team at MIT/Stanford Venture Lab.
Maciej Szpakowski
(Co-Founder)Previously worked as a software engineer both freelance, and with Lumina Learning. Went on to co-found Researchably.
Vika Smarwaha
(Co-Founder)Previously worked in sales at Satyam Computers Services and HP, before leading sales at Headstrong, then serving as GM at Wipro.
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