Product Marketing Manager, Qventus
Retention
$115-140k
AI-powered healthcare operations
Job no longer available
AI-powered healthcare operations
201-500 employees
Job no longer available
$115-140k
201-500 employees
Company mission
To simplify how healthcare operates, so that it works for everyone.
Role
Who you are
- 4-6 years of full-time marketing experience
- Must have hands-on experience as a SaaS product marketer
- Outstanding written and oral communication skills
- Knack for designing compelling presentations
- Experience working cross functionally to deliver a superior customer experience
- Must be a self-starter who excels at multitasking and thrives in a fast-paced environment
- Outstanding project management and operational skills with an ability to prioritize amidst many moving pieces and complete tasks with high quality and on-deadline
- Excellent time management skills with the ability to prioritize and shift workload to meet deadlines
- A marketing portfolio of produced work
- Ability to travel up to 25% to client visits
What the job involves
- Optimize and accelerate time to go-live: Work with CS implementation teams to create welcome emails, how-to-guides, handbooks, presentations, etc. to ensure customer onboarding is a seamless experience.
- Visit customers on-site during go-live periods to better understand their needs, and create marketing messages and collateral to help solve their challenges.
- Create and send customer satisfaction surveys after go-live and use the data to inform better processes.
- Increase customer adoption of new and existing product features: Create product marketing materials such as presentation slides, datasheets, FAQs, etc. for both internal and external use to ensure a successful GTM and increase adoption rates.
- Develop and own a customer activation playbook to increase customer value with the solution. Create a user journey map with milestones and criteria for determining how users reach a milestone. Come up with tactics (gamification, promotions, nudges, etc.) to advance users from one milestone to the next.
- Work with the CS and product teams to build training programs to increase adoption and satisfaction with the solution.
- Host customer webinars (e.g. product training, benefits of utilizing products, market trends, etc.), and create the pre and post follow-up marketing campaigns.
- Increase customer NPS, referenceability, and create success stories: Manage customer reference-related materials including tracking referenceable customer contacts, customer quotes/feedback, and ROI metrics.
- Interview customers about their journey with Qventus and build rapport and maintain a positive relationship with those customers.
- Turn customer success stories into multi-media assets including: case studies, ads, videos, landing pages, blogs, etc.
- Increase customer advocacy with delightful marketing experiences: Build rapport with customers, connect and engage with them on LinkedIn and related networking groups so you’re up-to-date on what’s happening in their lives.
- Come up with creative ideas that will ‘wow!’ customers at in-person events and online: personalized gifts, flowers, hand-written letters, fun activities, etc. Organize the necessary logistics to deliver these delightful experiences.
- Create and send any necessary pre and post-event follow-up messages. Invites, thank you messages, etc.
- Work cross-functionally to create promotions and offers that resonate with customers along their lifecycle.
- Reduce churn risk: Create competitive battlecards and win-loss analysis and reports.
- Track reasons for customer churn and turn them into insightful executive summaries and highlight any opportunities to improve.
Our take
The pressure on US hospitals is increasing due to rising costs of care and pharmaceuticals, in addition to increasing expectancy of high-quality services at lower prices. Vast bodies of medical data sets can be used to help ease bottlenecks in these overworked systems, but processing this data into actionable insights is a laborious and time-consuming task.
Qventus improves the operational efficiency of hospitals and medical centers by using AI to interpret raw medical data into actionable data for staff. The data produced helps teams anticipate bottlenecks and resolve problems before they occur. Qventus claims this forward-thinking approach helps decrease the length of stay of patients, increase morning discharge rates, and overall improve cash flow margins.
Many healthcare SaaS startups aim to use AI to interpret medical data, but Qventus’s approach to identifying bottlenecks within a health system is particularly beneficial. The software uses machine learning to drive its AI, meaning that with every problem identified and prevented, the system will become smarter. Funding raised by the company will be used to support the development of its AI operational assistants and to continue its expansion to additional hospitals and health systems.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2025
$85m
SERIES D
Aug 2022
$3m
LATE VC
Total funding: $196.2m
Company benefits
- Stock options
- Comprehensive health benefits with 90% of the cost covered for employees
- Paid parental leave for all new parents
- Generous HSA contribution
- Paid disability and life insurance
- Participation in a 401(k)
- Wellness + Tech stipends
- Education and professional development reimbursement
Company HQ
Mountain View, CA
Leadership
Mudit Garg
(Founder & CEO)After 2 years as a McKinsey Consultant and an MBA at Stanford, they co-founded Qventus in August 2012. They have served as CEO since then.
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