Director of People Operations, OpenTable
$184-250k
+ Annual bonus and equity grant
2 days a week in office
Online restaurant reservation service
Be an early applicant
Online restaurant reservation service
1001+ employees
Be an early applicant
$184-250k
+ Annual bonus and equity grant
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- We’re seeking an experienced and agile Director of People Operations to scale our global HR operational infrastructure
- 8–10+ years of progressive HR experience with a focus in HR operations, compensation, & systems in a global, high-growth environment
- Proven experience leading and developing HR Operations or Total Rewards teams
- Deep expertise in Workday, including Core HCM and Advanced Compensation modules
- Strong knowledge of global employment compliance, HR governance, and policy development
- Exceptional problem-solving and systems-thinking skills; able to navigate complexity and bring structure to ambiguity
- Adept at analyzing and interpreting data to inform strategic decisions
- Excellent written and verbal communication skills, including experience presenting to executives
- High attention to detail, with a process improvement mindset and ability to execute with consistency
- Bachelor's degree required; HR or business-related certifications (e.g., PHR, SHRM-SCP, CCP) are a plus
What the job involves
- This critical leadership role will oversee the end-to-end strategy of our compensation, benefits, operations, immigration, & systems programs
- You will lead a team responsible for service delivery, systems administration, and rewards execution—and serve as a trusted partner to Legal, Finance, Payroll, and IT, as well as the OpenTable executive team
- Design, implement, and evolve a scalable shared services operational model that centralizes HR operations processes while ensuring global consistency, compliance, and a high quality employee experience
- Lead HR Systems strategy across the employee lifecycle (e.g., onboarding, job changes, offboarding) to drive efficiency and compliance
- Oversee the execution of mid-year and year-end compensation cycles and compensation forecasting/budgeting in close partnership with Finance and senior leadership
- Craft and fine tune global benefits programs that align with business goals and drive employee retention
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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