Accounts Receivable Specialist, Pantheon

• A BA/BS degree is a plus but not required
• 2-5 Years of A/R, Collections and Billing experience
• Attention to detail, professional awareness and a sense of urgency with a customer-oriented mindset; be able to spot errors and exceptions
• Strong experience with Microsoft Excel and Google Sheets
• Understanding of GAAP, accounting processes and concepts related to billing and collections
• Excellent communication skills with internal and external customers
• Experience with Salesforce, Zuora, Zendesk and Tesorio
• Ability to work independently, multi-task and manage multiple priorities in a fast-paced environment
• The ability to exhibit critical thinking and problem solving

Desirable

• Join Pantheon's dynamic team as our Accounts Receivable Specialist
• As a key contributor, you'll play a vital role in shaping our financial success by refining and innovating collections policies
• Your impact will extend to supporting organizational growth through essential contributions to sub-validation and ensuring precision in Zuora billing processes
• Get ready to embark on a career journey where you'll empower change and make your mark in a pivotal role that propels Pantheon forward!
• Be a key contributor for the quote creation and data validation in Salesforce to Zuora for significant Pantheon customers
• Review contracts for compliance with contractual terms and billing policies
• Ensure customers are accurately set up and invoiced in our Zuora billing system; review bill runs for accuracy and completeness
• Work with non-standard/custom billing and other billing and collection tasks
• Utilize the Zen Desk ticketing system to route and resolve billing inquiries, add P.O. numbers, update customer information, and initiate credit & refund requests
• Work within the finance team, as well as external teams including Deal Desk, Sales and RevOps to improve A/R and Billing processes, policies, and procedures
• Assist with month-end, quarter-end and year-end closing and reporting