Enterprise Implementation Specialist, Birdeye
Review management platform for businesses
Job no longer available
Review management platform for businesses
1001+ employees
Job no longer available
1001+ employees
Company mission
To help businesses thrive in the digital world by providing businesses with an intuitive, innovative, and integrated solution with embedded AI and automation that's easy to use and scale.
Role
Who you are
- You have a college degree with a computer science, business or marketing
- 4-5 years in a customer-facing success or support role
- Strong attention to detail
- Self-starter with experience working in Mid-size to Enterprise teams and take initiative
- You have Project Management background and have experience troubleshooting software
- Have created and executed implementation plans
- Successfully worked with clients through high touch implementations
- Experience using a CRM (Salesforce) is a plus
- You have strong Excel & Presentation skills
- You understand SEO, SEM, SFTP and Software APIs
- You can empathize with our customers & like to teach people about technology
- You are organized and know how to track data, especially with SalesForce or other CRM
What the job involves
- Onboarding is part of Customer Success and in this role, you are responsible for the successful onboarding of Birdeye Mid-Market & Enterprise clients
- As the clients' technical contact and often the first touchpoint of the Customer Success Team, you will play a critical role in ensuring a world-class onboarding experience
- Assist in onboarding high-value clients to guarantee implementation, user adoption & success of the account
- Develop strong relationships with customers and internal cross-functional teams (product, sales, support, etc.)
- Coordinate with the client's IT department to ensure all automation and integrations are complete
- Follow up on client requests and ensure the client is informed along the way
- Weekly sync-up with clients on onboarding progress
- Ability to understand new features and train clients accordingly
- Quarterly Business Reviews with clients which also includes creating the review presentation
- Dive head-first into integration issues, information mapping, or other technical issues
- Run Database Queries for additional reporting needs
- Provide accurate, custom reports to clients based off the needs of their business
Our take
Birdeye is a customer experience platform providing over 100,000 businesses with an all-in-one platform to effortlessly manage their online reputation, connect with prospects and gain customer experience insights.
While other software companies have been downsizing investments in innovation and people, Birdeye has recently released new products as well as hiring top talent. For the past five years, the company has been the highest-rated reputation and customer experience platform and even got the rare distinction of rating #1 in sixty-four categories on G2.
Closing multiple funding rounds, Birdeye has received backing from investment organisations like Accell-KKR, Trinity Ventures and World Innovation Lab. With the capital gained Birdeye has the ability to accelerate its development and focus on expanding its international presence into Australia, New Zealand, and the United Kingdom.
Steph
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$60m
SERIES C
Feb 2017
$25m
SERIES B
Total funding: $93m
Company benefits
- 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
- Flexible PTO
- 401(k) with company match
- Flexible work from home options available
- Maternity & Paternity Leave
- Employee Resource Groups - network with like-minded "Birds"
- Abundant opportunities that come with a dynamic and fast-growing organization!
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Naveen Gupta
(Co-Founder & CEO)Former Yahoo Executive and RingCentral CPO. Was chosen as the EY Entrepreneur of the Year in 2021.
Neeraj Gupta
(Co-Founder & President)Previously worked as an Engineering Architect at Oracle, Yahoo and Safeway.
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