Partner Success Strategist, FreeWill

• 3+ years of professional experience in nonprofit fundraising, nonprofit communications/marketing, customer success
• Superior written and verbal communication skills and fine-tuned attention to detail
• Intellectual curiosity that drives a willingness to learn and take on projects outside area of primary expertise
• Comfort moving quickly in a fast-paced environment

Desirable

• FreeWill is seeking a Partner Success Strategist to play an integral role in accelerating our work supporting nonprofits (large and small) across the country
• Produce outstanding fundraising results for a portfolio of nonprofit partners
• Create warm, dynamic relationships with partners and ensure they feel cared for
• Proactively identify challenges and address partner problems with sound judgment
• Understand and communicate partner needs to internal teams effectively
• Execute tactics and processes that support scalability as the team and partnerships grow
• Maintain strong partner relationships year over year through successful renewals and upsells
• Lead partner onboarding and launch to set the tone for an interactive and successful partnership
• Facilitate regular check-in calls, business reviews, and annual kickoffs to drive strategy and results
• Leverage data literacy and storytelling to translate product utilization and outcomes into ROI narratives
• Meet or exceed quarterly adoption, retention, and expansion metrics
• Work across multiple teams to track partner campaigns and progress; identify patterns and provide tactical insights
• Provide marketing support to partners based on established best practices and adjust approach as needed
• Collaborate with Content team to communicate partner needs and co-create effective materials
• Proactively communicate new FreeWill developments to partners and offer relevant value
• Stay current on nonprofit fundraising and customer success techniques and trends
• Act with FreeWill's values of focus, joy, kindness, and coura

• Hiring Manager Video Interview (30 minutes)
• Presentation (30 minutes live; approximately 45 minutes to prepare on your own time)
• Final Video Interview (30 minutes)
• Offer (contingent on positive references)
• Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks