Senior Workforce Application Administrator Associate, DoorDash
$68-108k
salary dependent on location
Local food delivery platform
Job no longer available
Local food delivery platform
1001+ employees
Job no longer available
$68-108k
salary dependent on location
1001+ employees
Company mission
To empower local economies by connecting food lovers with great local restaurants
Role
Who you are
- You have a strong passion for administration of Workforce Planning systems and tools
- You have a reputation for going above and beyond in communicating with all Workforce Planning stakeholders and front end users
- You have a proven track record of synthesizing multiple inputs into effective and efficient solutions for your stakeholders
- You are accurate and confident in speaking as a subject matter expert relating to the application and our complex organizational structure
- You seek out feedback and maintain routine mechanisms, to include status update meetings, which ensure all stakeholders are receiving the highest quality outputs from Workforce Planning systems and tools
What the job involves
- Work alongside a team of Workforce professionals engaged with improving business outcomes for our In-House and BPO Support Teams
- Identify and resolve gaps between existing Operations Partners compared to Verint organization
- Organize and facilitate information sharing and gathering across all functional groups which make up our Verint stakeholders to collect and prioritize customer needs and requirements
- Ensure all current and future Verint features are properly setup and executed across all In-House and BPO lines of business
- Provide support for knowledge base exercises which include but are not limited to creation and facilitation of training, standard operating procedures and In-House Verint knowledge base
Our take
DoorDash was an early entrant into the last-mile restaurant delivery business, which is now crowded with the likes of Uber Eats, Postmates and GrubHub. They offer restaurants an end-to-end delivery platform, generating new business and access to a network of delivery drivers.
To differentiate itself in the market, DoorDash focused on areas with fewer competitors and found success in this untapped market. Other factors, such as the company's targeting of restaurants which many not typically offer a delivery service, also contribute to its profitability. The company made its stock market debut in 2020 with one of the biggest IPOs of the year.
However, in light of increasing discontent around DoorDash's commission structure from restaurants, competition remains fierce. The business recently responded by publishing a transparent fee structure, but the number of options open to restaurants means DoorDash must fight to keep its customers loyal. Despite this, by focusing on consumer retention, logistics and technology, the company is likely able to maintain its existing growth and revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Jun 2020
$400m
SERIES H
Nov 2019
$100m
SERIES G
Total funding: $2.5bn
Company benefits
- Company stock options
- Work from home stipend
- Unlimited paid time off policy
- Work from home opportunities
- Health insurance
Company HQ
Mid-Market, San Francisco, CA
Leadership
Tony Xu
(CEO)Tony studied at UCB and worked as a Matrix Partners Associate while studying for an MBA at Stanford. He combined this experience to co-found DoorDash in January 2013, and has served as CEO since June 2013.
Stanley Tang
(CPO)Previously studied Computer Science at Stanford, before working at Facebook as a Software Engineer.
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