Customer Success Architect, Quantexa

• Experience in defining architectural and data strategies as part of ‘Big Data’ initiatives or complex IT programs
• Experience in Compliance, AML, Fraud, Risk or MDM technologies an advantage
• Excellent written and verbal communication with the ability to influence client strategy and to set client visions
• The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
• Effectively deal with difficult and challenging situations
• Strategic and analytical thinker who can transition between strategy and detail conversations when required
• Comfortable with a fast-paced scaleup organisation

Desirable

• Be a strategic advisor to the executive level of our customers and prospects, including CIOs, CDOs and CCOs
• Be a relationship builder, be able to get deep into our customers organisations to own and drive relationships
• Understand our solutions and how they can fit into a customer’s architectural environment
• Have influence, direction and assurance over our customers future roadmap – this should include their solution, architectural and data strategy
• Be a partner to the sales organisation and work on joint plans to drive upsell and growth
• Drive cyclical engagement (e.g. quarterly reviews) to measure, track and deliver business value to the clients
• Establish consultative and trusted relationships with clients, guiding them on the steps needed for them to realise incremental value from their investment in Quantexa
• Understand client business goals and anticipate future opportunities
• Understand new product requirements, feed these back to R&D to influence Quantexa’s product roadmap
• Ensure client expectations are consistently exceeded
• Cultivate the correct environment (technical and business) for upselling and identify expansion opportunities
• Drive planning sessions to ensure clients are able to fully realise the value from Quantexa